[Resolved] Airtel — Not getting 1GB/Day on 349 plan. | |||||
I have recharged my number by Rs 349 plan for almost 4 months now and I get 1gb for 28days. With the increasing competition through other service providers (point in case - Reliance Jio) Airtel too started offering 1gb/day data for 28 days on recharge of 349. Some of my friends/relatives are even getting 2gb/day on same recharge. But not me. I raised the complaint to the customer care to which they replied - 'it varies from number to number' and that I will soon get it, which didn't happen. I have been a customer of Airtel for 7 years now. And it's a shame that people buying new airtel connection are getting the benefits and not me. Please resolve the issue as soon as you can or you won't leave me any choice but to port the current number to other service providers. Was this information helpful? | |||||
Jul 6, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 26, 2017 Airtel Customer Care's response Dear Nakul, This is with reference to your post, dated 25 May 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 29, 2017 Airtel Customer Care's response Dear Nakul, This is with reference to your post dated 25 May 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 05, 2017 Airtel Customer Care's response Dear Nakul, This is with reference to your post dated 25 May 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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