[Resolved] Airtel — Number deactivation and reactivation

nganesan

Mar 4, 2016

Address: 560068

My number : [protected] has been deactivated suddenly without any SMS or mail notification, even though sufficient fund was as prepaid number.The same number has been used by me for morethan 10 years as postpaid and it has been converted to prepaid a year ago.When we visit Airtel customer care center, they could not even raise or take our complaints, as this says invalid number. No response from Nodal officer Karnataka for repeated mails.Only Appellate authority has responded saying that they will reactivate the number.Got the new sim also, but ARC called us and said, ti cannot be reactivated again.

Almost morethan 45 days, all my transactions and bill payments have been stopped without my registered mobile number.

Please do help to reactivate the number as soon as possible before giving this number to someone and create more problems.

Thanks,
Ganesan

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Jan 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Mar 15, 2016

Updated by nganesan Hello,
This is marked as completed ???.. The issue is yet to be resolved..

Can someone from Airtel help to resolve the issue.

Thanks,
Ganesan

Verified Support

Mar 21, 2016

Airtel Customer Care's response Dear Mr. Ganesan,

This is with reference to your post dated 4 March 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 21, 2016

Airtel Customer Care's response Dear Mr. Ganesan,

This is with reference to your post dated 4 March 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

nganesan

Mar 7, 2016

Hello Akansha,
Thanks for coming forward to solve this issue.For any details required, contanct :Gopalakrishnan @[protected].

Hope this issue gets resolved asap and enable my number quicker.

Thanks,
Ganesan

nganesan

Mar 21, 2016

My number : [protected] has been deactivated suddenly without any SMS or mail notification, even though sufficient fund was as prepaid number.The same number has been used by me for morethan 10 years as postpaid and it has been converted to prepaid a year ago.When we visit Airtel customer care center, they could not even raise or take our complaints, as this says invalid number. No response from Nodal officer Karnataka for repeated mails.Only Appellate authority has responded saying that they will reactivate the number.Got the new sim also, but ARC called us and said, ti cannot be reactivated again.

Almost morethan 2 months, all my transactions and bill payments have been stopped without my registered mobile number.

Please do help to reactivate the number as soon as possible before giving this number to someone and create more problems.

Thanks,
Ganesan