Airtel Complaints & Reviews

While I really enjoy watching the TV ads of Airtel 4g, what your team have seem to forget is to back the ads campaigns with reliable service. I had airtel 4G LTE (WIFI modem) connection for 3yrs, never got 4g speed.
I switched to airtel broadband about 4 months ago, I have experienced nothing but pathetic service both from technical and the service aspect. The frequent disconnection/slow internet are a part of my daily routine. The customer service that I receive when I contact your contact center is “Worst in Class”. There is absolute lack of empathy and no “Ownership”. I have been hung up multiple time by your customer service leaving me with no option but to consider cancelling my connection.
I would like to seek clarity on the below mentioned points:-
A) Why do I seem to have frequent disconnection issues? What is the causal factor?
B) Will you be able to provide satisfactory service without me having to call every now and then to report connection issue?
C) Why is your customer service team so insensitive? I have been hung up on, spoken rudely.. They have done everything but fix my issue.
Please provide me an honest response. I would respect you and your company greatly if you plainly tell me that the service to match my expectation cannot be provided. And if that the case, I would be happy to consider my options. What I don’t want to hear is “FALSE PROMISES”.
Early response is highly solicited. (Just to emphasize my point, my internet connection disconnected 3 times while I am drafting this email)

Airtel is very prompt in making promise and collect advance and documentation. Then no one contacts. If you call them, first sentence you will hear without listening - we can give your money back. But people, they will not even do that. They keep saying call who came to you sell this. They will say salesman did not contact them before selling service... And all kinda blame other game. Customer service is run by jokers .. I asked what is your name, he says " I will not tell you. If you want to make complaint..do what you can, i don't care". Not to mention, I did not even talk about that. but it looks like he is so much in habit of listening that he is prepared for that. This is no where but in prime gomtinagar location in Lucknow.

I feel pity for the organization, and the management that is in capable of finding right service people when India is the hub for the world.

People stay sea from this company, if you need any broadband service. They will destroy your plan and your positive attitude about India... Worst ever telecom company I dealt with..

Regard,
Rajeev

Dear sir

I dinesh kumar using aitel digital tv [protected] on the name of mast ram (Father). My complaint is regarding to account deactivation. I upgraded my connection tu multiconnection. When i requested for multi-connection, they told me that i will get hd stb, remote, hdmi cable, 10 mtr free cable and 1st month free on hd connection. I requested them for new dish antena, then their representative told me rs. 1200 total charges including dish antena. On the day 8th march their engineer came and installed new stb, i paid him rs 1615 total for hd stb, dish antena and extra cable. And i recharged my id with rs. 200. Then i got rs 820 in my account nd validity till 28th of april. Next day i got notification on tv to recharge my connection. When i checked my account balance i was shocked, it was just rs. 178 nd validity till 14 march. I called to airtel and told their representative, he told me that dont worry it will work till 28th april. But on 14th march my stb got an error of recharge account. Then i called to airtel again then representative told that they dont provide one month free. And told me to mail call recordings to airtel. I mailed all the recordings. But they dont replyied me yet and my dth services are still off. Please help me in this matter as soon as possible.

Regards
[protected]

Dear sir,

Reminder of my previous mail dated oct -6-2015 and ticket no [|bal|ref21003386|] grivance mail regarding coverage issue . Still no technical person reached the site and solved the problem .
The village people are still suffering from your network as voice calls and data service are unable to process . I request you solve the problem at the earliest

In my village [location 8.409307, 77.846583] more than 650 peoples
Using airtel over a decade, but now all complaints airtel due to poor coverage
Issue.Already our people informed district airtel representatives ( zsm &tsm
).But they are didn't take any action.So now lot of peoples are plan to migrate
To other service provider.But i like airtel network from my childhood. I am one
Of well wisher of airtel. So kindly concern about this matter, please do
Needful.

Note:
Tower location 8.405258, 77.830249 ( vijaya achampadu )

1. Location where you are facing the issue, do mention if any landmark nearby- around 500m on the lattidute and longitude of 8.409307, 77.846583, and landmark is csi st john's church, (It is center point of our village)

2. Since when are you facing the issue- last 2 months

3. Number of signals on your phone (0, 1, 2, 3, 4 )- mostly '0' or else '1'

4. Alternate contact number so that the team can reach you- [protected], [protected]

5. Sample number from which you are unable receive the call-, [protected], [protected], [protected]
My email id [protected]@gmail.com

I am having an airtel landline connection[protected] in chennai and raised service request no. 64328732 on 04 feb' 16. Airtel didn't shift my connection as mentioned by the customer care within 5 working days.

I again raised complaint by calling airtel customer care on 11 th feb 2016 against non-completion of service request. They asked for two days to resolve the complaint but simply they extended target date for closing the complaint.

When i sent mail to Nodal office South and also to Appellete authority for Tamilnadu region and got irresponsible response that my complaint will be resolved as early as possible without any target date.

On 23/03/2016, Appellate authoriesties stated that, they had no permissions from house owner, as they need to the repair the dp box.very same day another appellate authority called and stated there were no spare tag available and not sure when next one will be available.

When i insisted that i can wait, she told already ten people waiting in queqe for that tag and she was very eager to terminate the connection, rather than to provide connection.

Resolve this issue at the earliest as i had waited too much on it.

I have changed my sim due to some issue in my previous sim.
The new sim was bought at Airtel Store, Patel Nagar and I have submitted the required documents.
Its been a week now and my sim is still not activated. I have even contacted the Airtel Store guys and they are saying that the activation needs to be done from the backend team and they do not have any contact person who can ask them to activate the number. They have send numerous mails but no action has been taken till now.
Even I have submittted an online request for activation as well. but still not reply.

Airtel new connection broadband. Dey told me that 8mpbs speed for new connection n took money from me. Den after 4 days I called dem dey told me that sorry sir der was prob in connection now u ll get only 2mbps. N from 9.3.2016 still no call from dem n refund. This is how dey give service. I dont wan any refund and all. This is how dey cheat. I need connection with 8mbps or else i need cash amount more den 10000RS

Account no: [protected]

I went to gachibowli airtel centre for sim replacement due to damage in my old sim. I submitted all the necessary documents and cash to get the new sim. I got the new sim and it was activated within 48 hours as told by them. I was very happy with the service provided by Airtel. But later after 2 or 3 days I received a message stating we have not received your sim change documents so your sim will be blocked within 24 hours. I was shocked and surprised to see that message. So I went to Airtel office again and asked the reason. None of them shown me proper response and they were asking to whom did u give the documents as I dont exactly remember executive, I just showed them the chair where he was sitting.Then they said they will inquire and provide me response within 24 hrs and till now I have not received any. As a loyal 8 years customer to Airtel I dont know where did I made the mistake. I submitted all the necessary documents required for Sim replacement as per Airtel Policy. Due to my sim blocked I am missing lot of important and critical calls. I request you to take this issue very seriously and provide me a resolution at the earliest.

Dear service team,

Hi, this is Sahil Sood from Bangalore having airtel prepaid connection no. [protected] which is a himachal pradesh no . I lost my mobile yesterday night. I want to request the Airtel team to please block this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card . I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Sahil Sood, Bangalore

I am a prepaid customer of airtel since last 6-7 years, but I never faced this type of problem and my plan is under Rs.399(For unlimited Internet plan)but I don't understand how my balance finished in 12 days only to zero, when 399 was deducted for this month, my balance was Rs.276, after deduction of Rs.399.

Pls let me know as what can be done now and how to correct the same at the earliest.

Thanks and Regards
Rakesh Ranjan

Connecttion speeds have been pathetic for my Airtel 4G Postpaid no.[protected] for the last 4+ months. Download speeds of 0.48mbps and Upload speed of 0.02mbps would be unaceptable even to a 2G user. Several calls, complaints, escalations have all gone unattended. Airtel support simply closes complaints on a whim. One complaint was closed citing they have checked the area gets 20mbps so all is well! No one has bothered to come and even check for the problem with my no. despite several requests.
The company seems to be having no qualms with non-delivery of service but the bills & payment reminders are as prompt as can get.

Most unprofessional and pathetic service to a long-standing customer. What a shame, Airtel! If Airtel does not resolve this issue, would be disconnecting the number and also advice all not to go for Airtel 4G (2G at 4G rates).

I was told i would get a lifetime discount of 299 on airtel postpaid and now they are like we don't have any info on that. They're big cheaters and the network coveraqe low. iDon't know how that girl gets coverage in hiomalaya when i'm not getting any 3G signal in my house itself and not able to hear any voices while on 3G network

and the my family i had submitted for got rejected the reason was wrong address. while i gave 4 numbers and two of them got verified two was rejected because of wrong address i don't know how that is possible as the number verified was mine and my father while my brother and mother number got rejected. and we stay in under the same roof.

and they told there emplyee visited for the verifacation when i submited my application second time but as far i know they never came to my house itself .

My airtel no.is [protected].
But this sin is not working in laptop. I request & again request in airtel consumer help line no.121.But they not solving my request. This no.is already working in android mobile.
Please help me.
Mukesh

I had very bad experience in Airtel prepaid .
I activated Auto renewal pack of 2G In nov and deactivated in the same month But every month the amount of rs 175 is being detected from my account
.Every month after call customer care they refunded me .
But they are unable to deactivate the auto renewal pack from last there months. But this month they have not refunded

My Airtel no: [protected]
Mail ID: [protected]@gmail.com

This is to inform that 15 days ago 3 person came as salesman of airtel and he agreed to give me a postpaid business plan to me and my brother according to which i will be getting 1500 minutes free at cost of 399 with service tax 50 rs that is total 450 rs per person now he is not fulfilling his commitment he says he will give 1000 minutes free at cost of 450 now he is not lifting my call we had already given chq for that and the same has been cleared the sales man number is [protected]

Dear team,

I have my airtel no [protected] since 15 years & the network in not coming even i have put balence before i leave india so please fix the problem and special request for my no will not closed or nor will provide to anyone. Right now i am saudi arabia & my cntact no is [protected].

Regards
Syed Aashir

I am using Airtel DTH . On 16/3/2016 the Set Top Box did not respond. Called up the Customer "Care" (CC)after waiting for a Executive for about 20 mts, was informed that Rs.150 visit charges was to be paid to technician to inspect. Agreed to that. Complaint No. was sent by SMS. After a few minutes, another SMS arrived that the complaint was solved. Perplexed i again called CC and registered another complaint again waiting for 25 minutes to speak to an executive. The technician did not come. I got a message that my phone was unreachable and i should call a number. I repeatedly called the number and was made to hear a very good song which was installed as Caller Tune. Each time no one responded. Fed up after calling for the 30th time, i wrote an email to CC. No response... Sent another email tell them i shall discontinue. NO ONE AT AIRTEL CARES !!!
TILL DATE NO RESOLUTION TO MY PROBLEM.
PS: I am also using Airtel 4G but get 2G Speeds after initial 15 minutes. But that is a different story.

Very poor strategy from Airtel – it's very unfortunate to see that we're not getting any offers/coupons for Airtel from any of the e-wallets. I've been seeing the “monopolic” behaviour of Airtel and Airtel just helped in breaching the threshold. I am planning to move my number away from Airtel through MNP. Soon. Airtel – if you're seeing or paying any attention to the customers' voices, you better learn the lesson at least now before it's too late for your business go down the drain completely.

I have changed by package after calling Airtel Dish Executive.
On their information after giving miss call to a particular number i have received msg stating that if Recharges for Rs. 759/- approx is made then payment for 3 months is done.

While after making the recharge for Rs. 759/- approx no confirmation msg was received . So in order to confirm the same i have again called them to give the status and they said that same will be given in 48 Hours.


While after one month they are saying that there on such scheme valid to my account.
Simply wasted my whole time of calling them
if the scheme was not valid they would have told me same at the first please only.

Please revert .
I request customer form to take adverse action on such practise. Wasting tonn of time.

I recharged a wrong number of Airtel [protected] and this is a mistake. Plz refund my money in my mobikwik wallet . My mobikwik account is [protected]@gmail.com