[Resolved] Airtel — Number portability from vodafone to airtel - no incoming calls/messages

Tanushreeghosh

from Delhi, Delhi

Address:

500089

Unable to receive incoming calls. I ported from vodafone to airtel and ever since i am seeing this problem. Its more than 4 days now. Every time i call customer care, they come up with a new story. I have gone to airtel store as well but no resolve. Either they say take out your sim after 8 hrs and it will work, or they say the issue will be resolved in 24hrs. I cannot receive message as well and thus i am not being able to receive otp's etc which has almost made me nonfunctional. Its quite annoying that none takes the responsibility and leave the consumer hunting. Airtel should really buckup. They called me everyday to switch to airtel alluring with their offers/schemes, but no one takes the onus to resolve my issue now.

Was this information helpful?

No (0)

Yes (0)

Aug 19, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jul 19, 2017

Updated by Tanushreeghosh Its been 11 days now. I am a professional, kindly appreciate the inconvenience it is causing, moreover all my business cards have this no so I am not being able to take a new number. Please tell me have you atleast identified the problem? Because Customer Care doesnt seem to know anything, I have spoken to highest authorities, however, they just seem to give timelines everytime I speak to them. I am left no option but to initiate legal proceedings against Airtel for loss of my business opportunities.

Verified Support

Jul 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 14 July 2017 .

We Shall get this checked and keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd