[Resolved] Airtel — Offer shown but not provided | |||||
Hi, I have an Airtel 4G SIM. I was looking up for offers on My Airtel app for balance top up. There was one App only offer of top up ₹ 200 for which ₹220 would have to be credited. When I selected that option from the App and get my recharge done, my account was credited with a balance of ₹190 only. Why are you guys fooling people if you do not wish to give the same offers. This is the second time that I am not getting my desired offer. Was this information helpful? | |||||
Aug 20, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 02, 2017 Airtel Customer Care's response Dear Neha, This is with reference to your post, dated 01 July 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 06, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 1 July 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 19, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 1 July 2017 . We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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