[Resolved] Airtel — Online recharge fails every time

abach

from Sambalpur, Odisha

Jun 10, 2017

Address: Sambalpur, Odisha, 768001

Website: airtel.in

I had ported my number from docomo to airtel a couple of months back. After that, i used to recharge via paytm and airtel app, as i mainly use 4g packs from airtel. Since may 2017, i cannot recharge online anymore. I tried every pack, from rs. 14 to 496, different payment methods, and every recharge fails via airtel app/website. When i try to recharge via paytm, airtel doesn't confirm my recharge at all and i get refunded everytime.
Please look at this nuisance, it is causing me significant issues for i live in a remote area where there are no physical recharge shops nearby and airtel is my primary number. Hope my issue is resolved asap.

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Jul 23, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 10 June 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jun 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 10 June 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jun 22, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 10 June 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 03, 2017

Updated by abach I did not receive a single call from Airtel. And my number is always active as it is my primary number. My issue is not resolved by any means, but I had found out a workaround by topping my Airtel App wallet and recharging from wallet balance.
Unfortunately, that too stopped from today onwards. Now I have no means to recharge my Airtel number, neither online nor via wallet, and it is a huge shame for a company that claims to be the biggest operator in India. Please contact me asap at [protected]/[protected] and resolve my issue at earliest. Otherwise I'll be forced to port my number to some other operator as soon as my 90 day period ends on July 9th this week because a number which cannot be recharged with any balance or data pack is franky useless. Using this sim is like driving a car without fuel and is causing me huge inconvenience.