Airtel — Outgoing calls not working on international prepaid pack

I am currently in USA. I have done my recharge of 3997 which offers me 500 mins outgoing, incoming free and 5GB internet.
The rest is working but I am unable to use 500 mins outgoing facility.
I tried to reach customer care and also my parents who live in india went to airtel store about this issue. The complaint was registered but I am unable to get any help from airtel.
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