[Resolved]  Airtel — OVER BILLING or BILLING after issuing disconnection notice

Address:

Chennai, Tamil Nadu

I’ve received a mail from airtel on 14th December 2013, with 2 attachments. The attachments had the airtel bill on my name for Rs. 2211.58/-. From September 7th 2013, I have been constantly communicating to airtel over phone and mails for disconnection of aritel services which I was using. But instead of procedurally disconnecting the connection they are sending bills and they have also sent their representatives to my place, that too in an unsuitable hours without prior appointment for bill collection. I had taken the airtel connection (broadband and telephone line), vide number[protected] during October 2010. Then I was residing in GKM colony, Chennai 600 082. I had been provided with the connection from Airtel Periyar Nagar, Chennai 600082 Office. I had taken the connection in VijayaDhasami Offer. Airtel staff had explained me that this offer provides the following three benefits to me. 1. Normally, installation charge of Rs. 500 has to be paid for getting airtel connection. But with this offer if I pay Rs.500 initially, that will be adjusted in my next bill as a cash back offer. 2. In addition, Rs. 1000 is collected as security deposit, which will be refunded when surrendering the line after adjusting the dues, if any. But in this offer, the security deposit is waived and will be adjusted during connection termination and refund will be made after adjusting the last bill dues, as a cash back offer. 3. A reebok watch worth rs. 2500 will be delivered through courier. As this offer seemed attractive and worth I had subscribed to airtel connection, through periyar nagar airtel office. Offer 1 and 3 had been properly processed as said by them, immediately. Between August 2013 to September 2013, there was a change in billing plan and I received a bill for Rs. 1000/- (approx.) on 6th September 2013.Airtel executives had been calling me for past six months since, august 2013 and had been explaining about bill plan change with better benefits. They also said it is an optional migration and I have to migrate only if am interested to do so. But this bill plan has been changed without my consent. As I was not willing to continue the aritel service at a hiked billing, immediately on 7th September 2013 around 12:30 hours, I had contacted Airtel complaint cell 198 and I had communicated to disconnect my line with immediate effect. I believed that according to the offer through which I have subscribed for airtel connection, my last month bill will be adjusted. As my connection was not terminated till my bill due date I myself stopped using aritel services and sent a mail to [protected]@in.airtel.com on 7th October 2013, for disconnection of services. I also gave reference about my voice communication for disconnection over mail. But only after receiving a communication through email from airtel, I knew that my disconnection request was not processed or rather it was not even communicated through proper channels by airtel customer care executive who had attended my call on 7th September 2013 12:30 hrs. Anyhow I have provided all the information required for process of disconnection in my subsequent mails to [protected]@in.airtel.com. And on 28th October 2013, I received a mail from airtel that my disconnection request will be processed. Here I would like to clarify that the delay of processing disconnection from 7th September 2013 to 28th October 2013, is purely because of the mistake / negligence / fault of airtel customer care executive who had attended my call on 7th September 2013 12:30 hrs and I am no way responsible for this undue and unnecessary delay in connection termination. But airtel is generating bill for the period for which I have not been using the connection actively and trying to penalize me for the mistake committed by airtel executive, without communicating my decision for disconnection through proper channels. This is absolutely an unfair business practice. I am unnecessarily being forced to suffer unceasing mental agony because of these miscommunications and unfair bill demands from aritel. I would also like to mention that I have been a disciplined customer till the dot I communicated my disconnection notice and I had paid all the bills so far without any delay or default and I have properly communicated my decision for disconnection also. I want to be immediately relieved from over billing for the period for which I have not enjoyed any airtel services.