[Resolved]  Airtel — Pathetic AIrtel 3G Dongle services

Address:

Faridabad, Haryana

Hi Team / All, This is in regards to the connection dial up issue that I am facing in airtel 3G Data card from 6th of June'14.The issue is that whenever I connect the dongle to my system and try to make connection, it shows various error e.g, error 628, error 700 etc. I have been calling airtel customer care for almost a month now and the cows sitting on the other side only knew how to moo the issue away to glory !! .I spoke to several executives in airtel to get this problem rectified but nothing has worked.Each time I call and ask for the next level of escalation, I don’t get a proper response, either my call is disconnected or thrown back to the hopeless IVR. Moreover, the other side of the coin(airtel outlet and service center) is even worse. They(airtel outlet and service center) have replaced both the SIM and the Huawei dongle thrice(3 times) and yet it is not working on my system., hell not even working on their( airtel service center) own systems. Also, they have charged me to replace the device and the SIM( I need my money back). And now even after replacing the Huawei airtel dongle and SIM for the third time it is not working and the people over there don't know what to do next( they are even ready to replace it fourth time).After wasting a total of almost a month, spending all my time and money in calling and visiting the airtel offices, I am still empty handed without any solution.I haven't used the postpaid connection for even a single time this month, yet I will get my bill on time from airtel, for which I am not gonna pay even a single penny.At last, I just want you to improve your services and kindly look to pay me back my amount. Airtel will loose there Goodwill and has lost another customer with this lame attitude and services. Details of airtel dongle:- Airtel number- [protected] Airtel Huawei dongle model - Huawei e1731 airtel store address- airtel store, NIT faridabad Huawei airtel service center- Comsoft computers, NIT faridabad