Airtel — payment bank not giving the cash, back which was promised

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

Even after sending multiple reminders and calling at their given number "400". The listed problem is not resolved.

They claim to give 100% cashback.. But nothing is coming as cashback. Even multiple reminders sent but every time they are asking reference number and more details, even thigh sent in 1st mail.

Need resolution.
—
— forwarded message —
From: "abhishek jain"
Date: oct 23, 2017 17:19
Subject: [reminder][no action] re: [case:662671] regarding 5% cashback on electricity bill pay[payment bank number - [protected]]
To: "wecare"
Cc:

Dear customer care executive,

There is no update on my issue since 3 months.

If you are not resolving the same, i am going to lodge complain in consumer court.

Thanks,

Abhishek jain

[protected]

On aug 10, 2017 18:53, "wecare" wrote:

Dear customer,

Thank you for writing to us.

We acknowledge receipt of your e mail and reference id for your complaint/ query/ suggestion is mentioned in the subject line. We shall respond to you with an update within 1 working day.

Please do mention your airtel payments bank number in the subject line.

For any subsequent e mail interactions, please write to us along with the reference id and your airtel wallet/bank number for us to serve you better.

Assuring you of our best services.

Please note: our service specialists are available for your assistance between 9:00 am to 8:00 pm on all seven days.

Self-assistance:- if you have forgotten your mpin, you can reset the same by your own. Just dial *400*2*4# or login to new airtel payments bank app, select settings and then regenerate mpin.

Thanks & regards,
Airtel payments bank

On 08/10/2017, 06:52pm, abhishek jain wrote:

Hello,
I had done transection using airtel payment bank. But did not get cashback even 1 month is passed.

Please look the attached screenshot for reference.

Reference id[protected]

Regards,

Abhishek jain

[protected]