Airtel — Payment done but services not received

Address:Gurgaon

I have done below transaction online at your airtel Xstream . But didnot received any call for installation. Awaiting for refund.
Note below transaction details.
Hi, bill payment of Rs. 3536.46 paid via Credit Card towards your Airtel Xstream Fiber ID S012428Q9Rk with transaction id 0198346890097448651625064301353 has been processed. You will receive the confirmation within 4-hours.
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