Airtel — Payment made deducted from account not reached the Merchant

Address:

B 151, Sector 31, Noida 291301

On 12 Jun 2021, I made multiple payment for my Airtel Broadband Bill, amount of Rs 588.82, made the payment three times but apparently it was not received by the merchant. My payment was made from the merchant mobile app. The payment ids are
payu/[protected]/[protected]/Bill Payment
payu/[protected]/[protected]/Bill Payment
payu/[protected]/[protected]/Bill Payment
My mobile number is [protected]
The payment was made from my PNB Bank Account.