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Airtel — payment taken/recharge not applied

In the morning i recharged my phone.
Recharge was successful of rs 448. The transaction id :[protected].
When i checked my airtel app nothing is reflecting.
I rung up customer care number. The lady who answered the call was not helpful and i think she is not qualified for the job.
My call was transferred to supervisor name : rahul.

He was also pathetic. He was also not sure. First he told me to wait for 1 hour you will get the confirmation text of the recharge successful.
Second :the payment is in process. Third : the money will be refunded back in the a/c within 7- 10 days. It is not acceptable. Then i got a call back from airtel. They lady told me rahul provided me wrong info. If the supervisor is providing wrong information. You are dealing with customer by misleading them and providing them wring information.

I want my mobile number :[protected] to be recharged with the amount of rs 448.

I got to more resqus id's:
I) conrc [protected]
Ii) conrc [protected]

Pls revert me back on my mail id :[protected]
As well on my mobile number :[protected]

Complaint Status

[Mar 14, 2018] Airtel customer support has been notified about the posted complaint.
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