Airtel Payments Bank — debit freeze on my account without any valid reason

Address:	New Delhi, Delhi, 110092
Website:	airtel payments bank

Hi there,

This is in regards to my airtel payments bank account id-[protected], [protected] (Rs 5000). When i downloaded their app and deposited money in it they allowed to me do the first transaction successfully without any problem and when i deposited some more money inside it they put a debit freeze without any valid reason or any prior notice which i found quite misleading. When i contacted their customer service team initially they told me that you need to submit your aadhaar card and other documents in order to wave off the debit freeze. I submitted those documents via mail to them and since then i have been waiting for them to wave off the freeze but instead of doing the same they have been continuously misleading me that your details (Date of birth) does not match the records in their database and it has been months since i have submitted all the required evidence that i am the one who is the actual user along with the proof to match my date of birth.

I got to know about this fraudulent service when 4 of my friends told me that they received the same mail from the airtel payments bank that the freeze was put on their account as the date of birth does not match their records. I am completely frustrated with this service as they are neither refunding my money nor they are ready to lift the debit freeze and their customer service does not have any reasonable answer to justify this move.

So, i request you guys to kindly look into the same and take necessary action to resolve this problem as this is going on since ages and lot of people are getting affected due to this and loosing their money.

Regards,

Manish