Airtel Payments Bank — my amount is not refund

I have done a payment by upi and my transaction is failed but my amount is not refunded yet 13 days are gone.and I was talking many times Airtel wecare but they don't solve this issue they told the amount is debited but Amazon told it is not credited that why transaction is failed (I have done reacharge on Amazon but it is failed and my amount was not refunded )

Transaction id--[protected]
Airtel number-[protected]
Transaction date--29 may