Airtel — Pending activation of 999 solitaire plan

Address:

New Delhi, Delhi

I ([protected]) received a phone call from airtel with respect to porting my number from vodafone to airtel by offering me a plan 999. This plan included ( screenshot of the sms received is attached below): 2500 minutes local/std 1000 sms 4 gb - 4G data Unlimited 2 G Airtel- airtel 20p/sec Airtel - other 30p/sec I was in touch with Mr. Arun ([protected]). Somebody from airtel had come to collect the porting charges Rs. 250 and issued me a new sim card. After that my address verification, telephonic verification had been completed. My number was ported on 5th August 2015 midnight. To my surprise i was given a special plan of 199. After call the customer care multiple time I was informed that my selected plan will be activated within 5 days. Today its 19th August 2015, 15 DAYS have passed, I have called customer care multiple times but no body could help me, I have visited airtel store and even they could not help me . On the top of it Mr. Arun ([protected]) has switched off his number, which makes me hang in between. I am charged according to the plan I didnt approve. Please note I am highly dissapointed with this porting procedure, where no body could help me with my complaint. I have been writing mails and all I receive back that this plan is not available and kindly give us more details. I HOPE THAT YOU WILL ACTIVATE MY DESIRED PLAN ASAP