[Resolved] Airtel — Plan given by your franchise | |||
Your franchise representative called me and given me one plan. My existing plan was under Tata Docomo. My plan was family plan under Tata Docomo with Rs 999 and 3000 minutes by all. Also 1000 sms and 1 Gb data free. Your representative telephonically called me and suggests the better plan which includes Rs 999 monthly bills which includes 5 phones on sharing basis. He then asks for the add on card charges which i refuses as it would increase additional charges than the current plan. So he told me that inclusive of all in the same plan he will give me 3000 local and STD minute and 11GB 4G data in all. He asked for the documents on whats app for portal . As he confirms the scheme i forwarded the documents soft copy on whats app. After getting PORT he reverts and said such scheme is not available. So it is a loss for me unnecessary. I request you to look into the matter. The franchise is Swarget Pune Maharashtra They called me from the no [protected] The number which is PORT [protected] My number [protected] Please resolve the matter Thanking You Was this information helpful? | |||
Jul 10, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 25, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 25 May 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 04, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 25 May 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 09, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 25 May 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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