Airtel — Poor 3g connexion and data theft

roquibul7

Address:

Howrah, West Bengal

Dear sir,
my number [protected] is enjoying airtel 3g prepaid connexion till date.
now a days I observe that the company is harassing me with poor data rate and signal strength which resulted in frequent data loss from my side . The company offers 3g in west Bengal circle which my SIM is set to but I see most of the time it provides 2g connection and frequent 2g / 3g switching though I am in bagnan mostly. my average download speed is 234 kbps using unlocked HTC desire 816 dual, with rs., 455 @ 2gb 3g for 28 days.however, the company offers much higher rate than expected.
therefore, sir, I am requesting u to take against this thief.
thank u.
my other contact no., [protected]

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Roquibul,

This is with reference to your post dated 02 Feb. 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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roquibul7

A redirection hazards ha've been suggested to me. The airtel help desk personnel asked me to connect to Vodafone network and signal because airtel and Vodafone combinedly provide the service. My question is : how can I connect to Vodafone network when I have already airtel network and have full signals ? Answer plse.