Airtel — Poor customer service and bad data connectivity | |||||
I recently changed my plan on 31st Oct from 315 plan to my plan 599 coz I was 2G previously and upgraded to 3G. We ve all seen the new 4G ad from airtel, I want to say that it's pure connning. I was better while I was on 2G now forget the speed I have no data connectivity at all. It doesn't end.there I have been following up since 31st but no one has ever resolved the problem. I have requested for a call back and yes, it was promised but never happened. Yesterday may be it was my 8th call and I spoke with Anil Gupta from Mumbai who was the floor supervisor who when asked for his employee id wouldn't give it. I asked for a manager this was 9:30 pm so there was no one who was available but promised that he will have someone call today in the morning between 10:00 -11:30 by now I am sure you know what happened. Well, I got no call. My wife who uses Vodafone has amazing data connectivity on her phone but airtel doesn't even load... Well I wonder where is that girl who comes in the ad, challenging ppl on data speed. Was this information helpful? | |||||
Airtel customer support has been notified about the posted complaint. | |||||
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This is with reference to your post dated 8 November 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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