[Resolved] Airtel — Poor customer service at airtel express store bellandur to port prepaid mobile no. from different telecom circle | |||
I am using Airtel prepaid mobile for more than 10 years at Tamilnadu. I recently moved to Bangalore and so I want to change my mobile telecom circle to here. For this, I have to visit an Airtel express store nearby. I work at Bellandur Ecoworld and the Airtel Express store is 2.5Kms from here. To change my SIM telecom circle, I visited the store 6 times and everytime I visit, they say MNP SIM card is not available, so come back later after 2 days. They don't give any contact no. to check before I visit too. It is so ridiculous that I had to walk all the to the store and even after 6 visits, I haven't got anything done. Their response is so rude as well. I really feel bad to continue on such a mobile network Was this information helpful? | |||
Dec 15, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Nov 10, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 10 November 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Nov 14, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 10 November 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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