Airtel — poor customer service from airtel - network issue not resolved even after 1 year

Address:

Ernakulam, Kerala, 682030

Dear sir,

I would like to complain about the lack of response or poor customer service provided by airtel. I've been using airtel postpaid connection corporate plan, number [protected]. I'm having serious issues with airtel network in my apartment which has 6 towers and nearly 3000 residents living in cochin, kerala. The call gets disconnected in between or i'm unable to make calls, also the mobile data in 4g and 3g is extremely slow. All of the people living in this apartment has the same issue with airtel, network is very poor here and most of them has already ported to vodafone or idea as they have already complained to airtel several times and no action was taken to resolve the complaints.

It's been 1 year since i'm submitting the same complaint to airtel and 3 site engineers has visited the location during this time. All 3 engineers who visited confirmed that there is network issue and they have submitted the data and report they collected from the location to airtel network team. All my complaints was closed with a response that airtel acknowledges the network issue and a tower maintenance is in planning and issue will be resolved in 90 days. I've tried to port several times in between and airtel customer care contacted me and promised that they will fix the issue in a week which never happened or no one from the escalation team bothered to call me back again.

Below are some of the complaints i've raised with date and reference numbers for the same issue,
1, 31 march 2017 - reference no: 75171890
2, 30 june 2017 - reference no: 77360467
3, 17 july 2017 - reference no: 77823029
4, 27 october 2017 - reference no: 80600560

It's been more than 1 year since i'm raising the same complaint and they have not bothered to fix it yet. Airtel customer service is absolutely pathetic and their escalation team is worse. They only provide false promises and fake commitments. This is my last try as i'm fed up of complaining for the same issue. Request your help in this matter. Please let me know where else can i complain other than the useless customer service of airtel.

Thanks,
Varun