Airtel — poor network coverage complaint

Address:

781005

I have been facing issues with airtel network signal (1 and 2 bar signal always indoors) and data connectivity (1 kbps whereas i have subscribed to 4g 75gb plan) at my residence in g. S. Road, guwahati, assam and have raised complaints regarding the same since july 2019. I was on roaming visiting my residence and was there for couple of weeks and the airtel service engineer also took exactly 14 days to make a visit to my address by which time i was already leaving from guwahati. So there was no resolution provided henceforth. I am visiting my hometown again now and had raised the same issue again with airtel on 11th feb 2020. First of all i was told that network team would visit and provide solution by 4 working days. I received a call but noone visited till a week it is 18th feb now. And on top of the network issue i was facing, since 14th to 16th feb i did not even have any signal my sim did not work at all. On contacting customer care from alternate number was told that because of system upgrade in that area sim has stopped working. And just before that the customer care executive was trying to tell me that because of your sim only you are facing the network issue. Basically they are just trying to blame it on you instead of providing assistance to the subscriber they have no intention of taking ownership and providing resolution which is what they are there for. When on 17th feb also my sim did not work, i had to personally visit airtel store to get my sim swapped for no fault of mine i was put through this harrassment of having no mobile connectivity for 3 days. And even after swapping the sim, the network issue still persists. So when i called up airtel again, they first tried to compel me into accepting that new sim card is causing issue. Just observe how they are manipulating customer everytime. When i asked to speak to supervisor, he went a step further into harassing me, he said we have noted your complaint and it will get resolved in 1-2 months time as new tower needs to be setup. And when i visited airtel store earlier for sim swap the lady at the store told me that the g. S road network team did not even receive my service request yet so i am surprised how the customer care executive on call was telling me the tower setup details etc because clearly there has been no communication between the airtel customer care and the concerned network team which is such a worrying state of affairs in today's day and age. How these companies are manipulating customers and harassing them. I have been an airtel customer for last 10 years and this is such a horrific experience. They are cheating customers this way. I am saddened at the fact that a technical professional like me has been put through this ordeal imagine the plight of the novice or not so technically knowledged consumers. This lacklustre and irresponsible attitude needs to be addressed before it gets to its worst because of such incompetent people.