Airtel — Ported Mobile no. not activated for 6 days - [protected]

Address:

New Delhi, Delhi, 110021

Dec 10 Morning - Put in a request to port. Receive a call from your rep and the date for document collection is set as 11 Dec as i was not carrying a photograph. However, your executive shows up at my office on 10 Dec itself despite being told that i dont have a photograph. He insists on collecting the document and assures me i will not face any issue without the photograph. I hand over my photo ID card and latest vodafone postpaid bill. He provides me with a SIM card. This is to Mr Amit +[protected]. Dec 11 - I get a verification call and it is completed. I receive confirmation by SMS that address verification + document verification is completed successfully. Dec 15 - SMS received that porting is validated and accepted. Porting time set as 16 Dec 10pm to 17 Dec 5.30am. Dec 16 - Early morning i find my vodafone sim is deactivated and then i insert the Airtel Sim provided to me in the phone. No signal. Wait for hours and still no signal on SIM. Call customer care and they suggest to wait / clean sim / restart phone etc. I send a mail to nodal officer and the replies are in the trail Dec 17 to Dec 21 - I have called up customer care / the executive / airtel store / verification department all these days and no one is able to give an answer. Im told my verification was rejected - How is that possible when i have received SMS confirming address + document verification is complete. While some others say you did not do televerification by dialing 59059 - How will i do that if my SIM is not active? I resubmit my documents by email to [protected]@airtelworld.com on 19 Dec. Document receipt confirmed via phone by one Mr. Neeraj and I am assured that all details are in order and that a new SIM will be sent to me on 20 Dec. 20 Dec - No SIM received / no communication from your end. 21 Dec - Call up your verification department at[protected]. Kept on hold for almost 10 min. Im informed SIM has not been dispatched / verification pending. Again assured that new SIM will reach me by evening of 21 Dec. Till now nothing has reached me nor have i received any call from your end. There was a call from +[protected] which im certain is from the Nodal / Appellate authority of airtel. Call was disconnected by the person as soon as i answered. Dec 22: Just spoke to one Mr. Neeraj at[protected]. Im informed that SIM has been dispatched on Saturday evening!! He says that the SIM will be delivered by today evening and SIM will be active by tomorrow morning. However as i write this its 9.30 pm on 22 Dec. No SIM has reached me yet.