[Resolved] Airtel — Porting the number and change to postpaid | |||||
I sumitted the Submitted the application for porting and prepaid to postpaidon and request for the number (# [protected]) on 6/03/201 I received a message on 25/03/2017 from Airtel saying that once your mobile displays no network please insert the Airtel sim in your handset and call 59059 to verify your details and same day I got and another message that the porting request for mobile no [protected] to Airtel has been validated by Bharti Airtel (GSM).The number will be ported in to Airtel by[protected]. From 25/03/17 morning my Airtel network display disconnected and I inserted the new sim, also I directly contacted the near Airtel customer care center at Egmore . They told me that they will call me my alternate number (.[protected]) But so far there is no information regarding the activation of the sim. Today i contacted the near Airtel customer care center and they told that the new sim code number sumitted from the Airtel sales department not the correct one. Today around 3pm I received a call to my alternate number from Airtel[protected] and informed me your connection will be active after 30 munities and 3.24PM I received a message that your service have been set. Please restart your handset. so money times I have done the process (restart) but so far my sim not activated. Please resolve the issue as it is very important to have this number activated for me. Alternate number [protected] Was this information helpful? | |||||
May 3, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 27, 2017 Airtel Customer Care's response Dear Sabu, This is with reference to your post, dated 27 March 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 01, 2017 Airtel Customer Care's response Dear Sabu, This is with reference to your post dated 27 March 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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