Airtel — postpaid connection disconnection request not attended. bill keep on coming. | |||
i have raised a request to disconnect my add on postpaid number [protected] in the month of february 2014 after clearing all the left over amount bill. They keep on calling from then asking for the reason for disconnection. The reason being i am no more using that add on number i said the reason everytime they ask.Since March 2014 the number is also not active. Everytime they say that they will send me the request number by sms to my main number. But i never received any sms from them. Now they again calling me and saying that i have some balance bill amount to be paid and i need to clear it to discontinue. I clearly told them that i am not going to pay any single amount as i have raised the request 3 or 4 months back and the services also not active since march 2014. They are causing nusance and it is creating me a mental torture. Since they have not sent any acknowledgement for the complaint i raised online through "Airtel my account" nor any request number by sms, I dont have any proof to get them laid. Please help me.. i am going mad. Was this information helpful? | |||
|
Airtel customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Mr. Krishnan,
This is with reference to your post dated 07 July 2014.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 07 July 2014.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Thank you Rakesh and Saurav,
Irony is that in the same week some people from Airtel contacted again for asking me to pay the bill. Now they said that only 1 month's bill is what I have to pay and if I do so, they will disconnect the connection. Yesterday (14th Jujy), I have paid the amount since it is just 1 month's minimum due and now I have a mail proof they have sent. Hope they will not call back after few months and say I have to pay balance bill. I will contact you for sure if they come back. Hope this time it will be resolved.
And Thanks for trying to reach me through that above given number but that number was not active since long time. [protected]@gmail.com is my mail ID where you can reach me.
Thanks and regards
Pradeepkumar K
Irony is that in the same week some people from Airtel contacted again for asking me to pay the bill. Now they said that only 1 month's bill is what I have to pay and if I do so, they will disconnect the connection. Yesterday (14th Jujy), I have paid the amount since it is just 1 month's minimum due and now I have a mail proof they have sent. Hope they will not call back after few months and say I have to pay balance bill. I will contact you for sure if they come back. Hope this time it will be resolved.
And Thanks for trying to reach me through that above given number but that number was not active since long time. [protected]@gmail.com is my mail ID where you can reach me.
Thanks and regards
Pradeepkumar K
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54505
Pending
0
Resolved
21959
View all 54505 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
This is with reference to your post dated 07 July 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33