[Resolved]  Airtel — Postpaid monthly bill not generated and incorrect due amount

Address:

Chennai, Tamil Nadu

Mobile No : [protected] Relationship NO : [protected] My postpaid mobile bills were not generated for the month July-14, Aug-14 and Sep-14, after many follow ups, I received only Sep-14 bill. In that there was an amount 1347 Rs as previous balance. I called many times 121 and customer executives were unable to explain this, one said it is my previous months balance but I always pay the bills on-time so I contacted supervisor Praveen and he agreed to waive-off 500Rs but that did not happen. I again contacted another supervisor Dinakaran (I at least called 121 5 times and waited for 30 mins) he dint pick up my initial calls finally he picked up and again promised that same waiver and given me reference # : F[protected] but that did not happen. I again contacted one more supervisor and he said there were some technical issue it will be done but till now the extra amount changed has not been waived-off. I have been using Airtel connection for ~3 years, this is third time I'm facing bill amount issue. Airtel has to explain, 1. Why customer care executives / Supervisors are irresponsible about customer complaints 2. Why Airtel charges unnecessarily and waives it off after Customer complains about it. 3. Why Customer has to call many times 121 and beg for waive off? If Airtel does the mistake in billing, it is their responsibility to rectify it and not customer's 4. Till now I have not received my detailed bill of July-2014 and Aug-2014, how can I pay without a proper bill?