| Address: Bangalore, Karnataka |
Hi Team,
This is to request escalation on my Internet running very slow for last 2 months .After logging several service request i still get Unavailable seconds, BER errors and noise on my line.Every time i ask/open a service request someone pops in with no knowledge of were the DP is terminated or how many spare pairs of 2-wire is available.
I am sure there is a patching issue and no one is bothered enough to resolve the issue .
Request you to kindly take this up on priority or terminate my connection so that i can move to some other service provider .
I think after associated with you guys for 6years this kind of service is totally unacceptable ..
After taking service for 16MB i end up getting 1 MB.
My IP : 122.167.145.61
Gateway : 122.178.228.1
Please see the details for urself :
Reply from 122.172.239.1: bytes=32 time=1110ms TTL=62
Reply from 122.172.239.1: bytes=32 time=2349ms TTL=62
Reply from 122.172.239.1: bytes=32 time=1176ms TTL=62
Reply from 122.172.239.1: bytes=32 time=1198ms TTL=62
Request timed out.
Reply from 122.172.239.1: bytes=32 time=2145ms TTL=62
Request timed out.
Reply from 122.172.239.1: bytes=32 time=953ms TTL=62
Request timed out.
Reply from 122.172.239.1: bytes=32 time=1051ms TTL=62
Reply from 122.172.239.1: bytes=32 time=996ms TTL=62
Reply from 122.172.239.1: bytes=32 time=1345ms TTL=62
Reply from 122.172.239.1: bytes=32 time=921ms TTL=62
Ping statistics for 122.172.239.1:
Packets: Sent = 333, Received = 314, Lost = 19 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 667ms, Maximum = 3805ms, Average = 1480ms
Control-C
^C
C:\Users\IBM_ADMIN>
Total ES: 673
0
Total SES: 5
0
Total UAS: 45
0
Hoping for an action and resolution,
Thanks and Regards,
Airtel customer support has been notified about the posted complaint.
This is with reference to your post dated 14 September 2014.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
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