[Resolved] Airtel — Postpaid to prepaid conversion time limit

sacami

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 421202

I am a airtel postpaid customer for 2 months.
And need to covert to prepaid but when i went to store they said minimum time for conversion is 6 months, that is till six months i have to use in postpaid, but my usage is very less and i have to pay minimum rs.230 per month. This is waste of my money, is there such a rule?. If there it should be changes. A customer should have the right to change from prepaid to postpaid and postpaid to prepaid at any time without any specific time limit to stay in one service like postpaid or prepaid.

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Jul 16, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 14 June 2017 .

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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