Airtel Complaints & Reviews

We are located at pine valley building, embassy golf links tech park. Being in a premium location we face lot of issue on the airtel network coverage. Several complaints have been raised from years but no solutions from the leading service provider airtel. Raising complaints to them is like annoying because everytime a new person will call or mail and start asking the problems, we will have to again start from the beginning and have to explain them the entire story. I am raising this issue on behalf of hundreds of people facing network issue at this location

I had paid Rs.500 online on June 26, 2017 for my new broadband connection . It has been a week now. I haven't received any response from your end. If I contact customer care via 121, they always say not able to view my profile. Its so frustrating to contact everyday and you people do not provide any response to me.

I am fed with this. I do not want a connection from Airtel. I just want my money back.

Dear sir,
My self satis saini i requested to you I airtel recharge on date- 01/07/217 time 5:30 pm Saturday
Best offer 399 Rupay do rechrge on this no [protected] side use by airtel money but not recharge done & 399 debit rupay my account quickly l long time wait for return money my account but not return money till now
So pls helf I refund my money

On 13th Jun 17 my documents was collected and UPC was generated T2737972, But nothing was happened then on 19th Jun again i have submitted the documents still nothing was done. then i was asked to raise UPC again on 1st July. Then i was asked old bill payment conformation so i gave to Mr. Aditiya, then i was asked to submit old postpaid bill that also i had submitted but still nothing is done till date ?? Can i understand why such long process and still things are not done ? Can i know the reason why so much delay what is the reason ??

We, Bangalore Air-Tech Solution situated in the Gangadharappa Industrial Area, Kamakshipalay, Magadi Main road, Bangalore. We are located inside a compounded premises. Incoming and outgoing calls are not connecting. Including our neighbors, we are having around 40 airtel sims.. our complaint with airtel not take seriously for the last two months. We have several times made complaint. more than last three months, we are struggling with airtel.

Hii,

I have recharge through airtel app with net banking option for full talktime rs. 100/- has been debited from my account but balance has not come. And there is no any confirmation by you. When i check last transaction it shows there is no any transaction of payment. Pls let find out where my payment has gone. And respond this complaint as early.

Transaction details

Hdfc ac, - [protected]

Transaction no. [protected]

Ref no.[protected]
Date : 4/7/2017

HI

LAST Three Days I HAVE Sending Sms But Showing SOME ERROR MESSAGES NOT GOING WHATS THE PROBLEM I Dont KNOW RECENTLY AM CONVERTED Uninor TO Airtel THIS IS VERY BAD SERVICE I THINK WTS THE PROBLEM Pls Solve OTHER WISE I WILL CHANGE NETWORK THIS IS MY NO [protected] I HAVE TRY TO Customer Care But Connected Pls SOLVE THIS ISSUE IMMEDIATE EFFECT

I have recharged my mobile number [protected] through Airtel website for Rs.349 on 3rd July 2017 and received an SMS with Transaction reference[protected] . Bank transaction was also completed successfully but my mobile is not recharged although the amount has been debited from my bank account.I tried again and the second time it was successful.But the amount debited the first time is still not credited back. Kindly do the needful to credit back the amount

regards
Zainab

Waste service from airtel secure first i loged a complaint by phone about my mobile damage i got a message plase upload documents in airtel.in website im uploaded and intimated they said sorry we are not received please update again then again im uploaded after i m uploaded 3 times same documents again again since i m recivng message please upload the documents with in 48hrs waste service finally yesterday i received the message complaint closed idiot service from airtel secure amount deducted per month 77 rupees time to time but claim not possible and they are closed complaint without any work any intimation

Sir,
i am shakeel, [protected], using this no 8 years long, now last five months i am facing call drop and network drop also, i complaint so many times to airtel call centers, one of the manager of bangalore told me to go to airtell express center and take the duplicate sim.100% it will works.but i taken three time duplicate sim, but having the same problem, i changed my hand set also and try all my friends handset also but problem has not resolved.i have one more no [protected] in this also same problem.i cant change the no because i circulate this number in all most every documents.no response from airtel express and airtel office. SIM-[protected]
this is very serious issue for me...

Hi all, in thirumazhisai cartel customer service center executives are very very rudely behaving with customer... They don't know anything about products of airtel.. They behaving like a rowdys... And talking very bad words with customer with very very badly manners.

I am really very disappointed with airtel..

Hello airtel...
Please take necessary action on this kind of executives... Dont spoil ur reputation with customer...

Like this kind of idiots and porikis spoil the brand name of products...

Thanks

My Airtel number is [protected]. When I went to Airtel office located at gudur, Nellore district, Andhra Pradesh they are demanding 50 rupees, for link of mobile number with aadhar. I informed as per govt rules this is free of cost. But then didn't listen my words. Please take necessary action. Please take necessary action.

I had applied for Airtel Broadband connection on 06.05.2017 after conversation with Airtel Executive Mr. Shubham (Mob. [protected]) who was from Airtel Store, Netaji Subhash Place, New Delhi. Thereafter, my premise was visited by Airtel Executive Mr. Ashish (Mob. [protected]) for application formalities.

I was offered to choose for advance rental plan and get waiver of installation & instrument charges. Accordingly, I paid 4 months advance rent of Rs.4136 and form was duly filled in. They informed they also accept paytm and accordingly paytm transfer of Rs.4136 was made to account of Mr. Himanshu Saraiwal (Mob. & Paytm No. [protected]) who is their manager as per statement by Mr. Ashish & Mr. Shubham.

Later, due to delay in connection I had requested Airtel customer to cancel my request and refund my amount which they assured 100% refundable. However, to my surprise I came to know that these 3 people has manipulated documents, changed my application form and deposited only Rs.500. Airtel refunded only Rs.500 to me.

Now, I have asked them to refund my balance amount, which these 3 executives were initially assuring to refund but later asked me to look to Airtel for any refund. I had also registered complaint with Airtel Customer Care then Nodal office and at last Appellate but it has been quiet long time no solution came up and no even Appellate stopped responding to me and left in lurch.

It is requested to pursue the matter and also let me know if anything could be done. Details of my connection request are as under: -

Application/CEF Form : 5153487
Airtel Account Number allotted : [protected]
Landline number allotted : [protected]
Complaint Number :[protected]provided by Airtel Nodal NCR)

My Contacts: -
Name : Amaresh Soni
Mob : [protected]
Email : [protected]@gmail.com

Sir, I generated a port code by texting to TRAI on 21.06.17 and got the following no. AB624843 and then I went to a retailer for porting my mobile number i.e [protected] to BSNL operator. And now it's been 13 days and still porting isn't done. When I communicated with Airtel customer service they didn't have me a proper explanation, and forced me to stay on their Network. Then I talked to BSNL customer service they said they are ready with everything it's Airtel which is not cooperating with then and delaying unnecessarily.
So, here's my request please help me resolve this issue and please give Airtel a proper punishment. Thanks

I never thought that Airtel could have this much of bad service ever. I bought an Airtel secure plan and it was just activated in 1-2 clicks, I was happy to see that service. Then the insurance amount was started reflecting in my bill every month.
One day I was taking out my keys from the pocket, my handset slipped and got damaged.
I applied to claim the insurance, the Airtel executive called me and informed me that my handset will get repaired and told me to upload images, sign document and hand over the handset. I did the same, after few days the executive called me and informed that my claim got rejected by the insurance company.
I was not aware that they have a tie-up with some other company as they never informed about that, now don't know which insurance company came into the picture.

I was paying money to Airtel secure than how some other company can reject the claim. Even after rejection, I have not received my handset.

Now Airtel is also not replying to the emails. I am going to proceed with a legal option if Airtel not helps me out in this.

I am having 4 different connections of Airtel because I trusted Airtel, but if this is the service they are giving, I need to port to some other operator.

Hoping to hear from you soon.

Hi, i have raise a broad band request and paid the amount online ₹2584 on june 26 2017.
I have got 10 calls from airtel to check the feasibility in my area and every time they say there is feasibility. When i ask when it will be install, all the time i have heard from customer care mam today it will be done. Since 10 days i am hearing same thing.
I called customer care today and asked what is the status i have to heard that my request is closed. How they can close without notifying me.
Such a pathetic experience with airtel. I have never expected this from airtel.
Now i have to raise refund request to get my money back.

I am requesting to all the other users who are thinking to buy airtel broadband or 4g service to not to buy any services from airtel and not to pay online for
New broadband connection as you will not get any refund amount after paying online.
Regards ankita singh

I had recharged my Airtel number [protected] with Rs. 244 whuch states free Unlimited Local calls and Free Airtel STD calls.
But as a matter of fact, I am being charged for almost all calls that i have been making from my cell phone.
Plz resolve or escalate the matter.
As the Airtel 121 customer care service is the poorest of all in the country.
I have tried that number at least a hundred times but it says "This call is not going through" that too aftet passing layers of IVR
Plz improve. Its high time plz provide some quality service.
Regards
Nilabja Sarkar

I am given postpaid 4g sim no [protected] along with dogle. Mu phone no is[protected].
From the day one the internet connection is limited.

After my complaint to nearest airtel office complaint registered.
A call received from airtel, delhi informed they will look into,
A call then came from vaanasi airtel nd said slowly it will come.
Now one month has passed only bill has come and no connection is available.

Hello team,
This is Krishna, all of this started on June 20, when I switched my network from reliance to airtel, for prepaid mobile number [protected].
I was not able to recharge special offer Rs.349 (unlimited calls + 1GB/per day for 28 days)
First attempt - 23/06/2017 – did rs349 recharge through my airtel app and the result is -
Your airtel mobile [protected] online recharge txn ID[protected] of Rs 349.0 has been initiated. Please keep the txn id for future reference.
Rs.349.0 online recharge of Airtel mobile [protected]; txn ID[protected] has failed due to a technical issue. Refund will be processed within 7 working days.
Dear Customer, Your refund for your recharge transaction on 23/06/2017 date has been initiated for Rs. 349.0. The same will get refunded to your account in 7 days.
Second attempt – 24/06/2017 – same rs.349 recharge through airtel.in and the result –
Your airtel mobile [protected] online recharge txn ID[protected] of Rs 349 has been initiated. Please keep the txn id for future reference.
Dear Customer, Your refund for your recharge transaction on 24/06/2017 date has been initiated for Rs. 349. The same will get refunded to your account in 7 days.
Rs.349.0 online recharge of Airtel mobile [protected]; txn ID[protected] has failed due to a technical issue. Refund will be processed within 7 working days.
(As I came to know that because of technical issue the recharges are not happening, contacted airtel customer care to know what is the reason behind the recharge failures, my wife contacted customer care from number [protected] on 26/06/2017, the customer care executive(when she tried to give information about the network switch, the CCE wasn’t ready to listen to her and he was so keen in resolving and advising) advised her to repeat the same recharge once again and said it would be successful this time, while asked about what was the reason for previous failures, answered as they were because of technical issues and refused to give the exact details, which was frustrating. If we knew that if some kind of technical issue existed for number of days, we wouldn’t have recharged for those many days. But as per the CCE’s advice my wife recharged my number again below are the details.)
Third attempt - 26/06/2017 – same rs349 – through airtel.in and the result –
Your airtel mobile [protected] online recharge txn ID[protected] of Rs 349 has been initiated. Please keep the txn id for future reference.
Dear Customer, Your refund for your recharge transaction on 26/06/2017 date has been initiated for Rs. 349. The same will get refunded to your account in 7 days.
Rs.349.0 online recharge of Airtel mobile [protected]; txn ID[protected] has failed due to a technical issue. Refund will be processed within 7 working days.
Fourth attempt - 26/06/2017 – same rs349 – through airtel.in as the previous net banking transaction failed and the website requested us to try a different payment method, since recharged using a debit card, and the result –
Your airtel mobile [protected] online recharge txn ID[protected] of Rs 349 has been initiated. Please keep the txn id for future reference.
Rs.349.0 online recharge of Airtel mobile [protected]; txn ID[protected] has failed due to a technical issue. Refund will be processed within 7 working days.
After all this attempt, we contacted the airtel customer care office in person situated at jaihindpurem main road to do a recharge there, it was unsuccessful too, as the executives there requested as to contact them after two days, since whatever recharges they did for the last two days didn’t go through because of GST launch or some other different reasons, even their answers and assistance weren’t appropriate and sufficient.
Fifth attempt – today 03/07/2017, I again got in touch with jaihindpuram airtel office executive and told all the things happening since the beginning, there the CCE notified that in MY airtel app I wasn’t able to view rs349 special offer and since I am using a 4G smart phone and 4G airtel sim, I should be able to do the special recharge and advised to check if I can do a top up or full talk tile recharge,
Since the Sixth attempt – for rs 200 today (full talk time offer TT220 amount rs 200) through my airtel app – quick recharges –more plans – Full talk time and the result is –
Your airtel mobile [protected] online recharge txn ID[protected] of Rs 200.0 has been initiated. Please keep the txn id for future reference.
Rs.200.0 recharge successful on [protected]; Trans ID[protected] Free Music on Airtel, http://wynk.in/mu/web FREE 50% Night Internet Cashback Daily. To activate, click http://airtel.in/night
Recharge done on[protected]:51PM, MRP: Rs200.00, PF: Rs0.00, GST 18% payable by Company/Distributor/Retailer, Talktime:RS2.90, Bal:Rs2.90 TransID[protected].1GB Internet Treat! Dial *567*95#
I actually initiated for a full talk time offer but I do not know what exactly it has resulted into.
Totally I am frustrated with airtel services.
I need answer ASAP.

I did 399 prepaid recharge on my Airtel 4g mobile number and this pack guaranteed unlimited calls and 1gb/day for 70 days. But just after 35-40 days, I am unable to use internet. My Airtel app shows that you don't have any data pack activated.
I even cant find any airtel customer Care number by which I can directly contact to the Operation Team.
So Kindly resolve this issue.