Airtel Complaints & Reviews

I had request to change my postpaid number to prepaid number on 9.5.17 with all dues. but after month my number not change. Then I had go Airtel gallery on 8.6.17 to asked about my complaint.they told me Ur request fail. No satisfied answer given me. I request solve my problem otherwise close my number..

Hi,

This is to inform you that i got a bill today 13-JUN-2017 for disconnected broadband connection bearing number [protected], which i stopped using after proper disconnection with reference number 81522686. Kindly rectify your mistake. Or else i have to go to consumer court.

Regards,
Syed Salman Farookh

I amhave my plan infinity user my no is [protected] and by estimated bill is 600 but every month i am getting bill of 2500 and every mith they say i havelove changed plan from last three month you guys haveare made fool of either resolve my issue or accept that you guys are cheat, because every time you customer care says this from next month ill get right bill when will thati next month come

Hello sir/madam,
My number was [protected], after the cyclone in chennai no one was even bothered of picking up the calls for complaints so that time i decided to disconnect the connection and i had sent an email and they replied back that my connection will be disconnected within 7 days. All amounts were settled then too, airtel company persons calls me everyday every hour to pay the bill. For what should i pay the bill. It was your company's​ mistake that they didn't disconnect. Why should we suffer for that. Iam attaching the email images. Please take this in a serious consideration.

I am using airtel, in my area i'm facing network coverage issues from past 14 days, i raised a complaint on 1 june 2017, but till now there is no resolution to this issue.in these 11 days i contacted customer care people for multiple times and as well as appellate team 2 times. But there is no progress and no one came to my area to check the situation here. Here are my complaint reference numbers 7661605, 7675410, f[protected], f[protected]. And one more thing without resolving the issues they are closing the tickets after 5 days. They are telling that the tickets will automatically close in 5 days. I need an immediate action from airtel people.

Mobile data recharge: rs.299
Date of recharge: 12 jun 2017
Successful netbanking transaction id: [removed]
Phone number: [removed]

This recharge amount has been debited from my bank but does not show in my airtel account.

Customer service registered a complaint # [protected] and one mr. Mallesh was not only rude but cut off the connection when i asked to talk with his manager. My next customer service call ended in a similar way.

I have always trusted airtel - is airtel trying to rob me of my rs.299? Please resolve this issue or refund the amount credited.

Side note: i am unable to recharge using paytm.

Thanks.

A fraud transaction of amt 18000 in two transactions of 9000 each had been done from my sbi account - [protected] today around 6:30pm
Plzz help me regarding this as i am a trainee in an organisation i don't earn much this amount means a lot for me

The transaction with othpg[protected]airtelmoney mumbai of rs 9000
Othpg[protected]airtelmoney mumbai of rs 9000

My broadband connection has not been working for the past ten days. Despite calling them every single day, there has been no response to this and the issue remains unresolved. All i heard were empty promises and till date no technician has even visited my premises to rectify the problem. On top of that i have been billed much higher than usual for the month despite not even using internet.

Complaint no. 61920756

This is the worst experience i am facing with airtel dth since last 3 days. After calling multiple times and receiving many calls from team, there is no solution provided by technical team. I am only getting assurance that my problem will resolved but no result. Technician only ask whether it;s a paid service or under warranty and as its come under warranty period, none on the technician has visited till now, even they stopped responding to my calls.

Please do let me know if i have to opt for the paid service??? I can go ahead with this...

Ajeet patel
[protected]

Reminder
According to my previous complaint i think you got my problem.
I think you have not started your step to solve this problem i and your executive who work for you in the following branch which i stated above were reminding us again about this.
I need a quick solution as it's becoming very difficult for my communication.
I want the problem to be solved as quick as possible.

Need your help as i have raised my recharge query on last monday date 5.06.2017 but still no solution given by airtel, airtel executive has given me wrong information, sunday on 4th june 17 i have discussed with customer care executive about recharge i have asked him one question if i'll do recharge for 1year then what benefit will you provide to me then that girl said don't do recharge of 1 year do recharge of 10 months & you will get 2.5 month free service & there won't be any changes in your current channels including hd, rather you will get 32 hd channels. I have immediately done recharge of rs 4360 for 10 month as i am doing recharge of 460 per month it got activated yesterday but when i checked yesterday night i saw few channels were not there, star movies hd, star movies select hd, mn+ hd, z studio hd. I called twice since yesterday night but not getting any revert just executives are saying we wll call you but no response.
Pls do the needful & resolve my query.

I am constantly calling your company for new broadband, dongle connection. But your sales team has negative legacy of never reply me. Plz if you do not want to sale your product then try to inform your valuable customers. If your service is not able for few areas then it is your duty to tell about that to your valuable customers.

Bad service.
I will now cancell my prepaid card of your company.

My airtel prepaid number is [protected] (Haryana) yamunanagar,
I am unable to call any jio number, when i am trying to call any jio number it is automatic disconnect. This problem is from the staring when i was buy airtel sim, when i call customer care on 198 and 121 there is no option to talk with any care executive,, please solve my problem as soon as possible,


Thanks,

Hi tem,

This is with regards to network issue am facing since last few months and i have raised this issue with airtel network team many times but not solution provided till date, below are the complaint reference numbers.

Reference no.76560705
Reference no.76579734
Reference no.76785822

Once i raise a request i get a call from network team, someone comes to my home check the network status takes down the network speed which is horrible, 0.97 kbps to 10 kbps in the area like kr puram which is very near to itpl, whitefield.

After few days i get a message from network team stating this issue is resolved now but nothing has changed it's still the same.

I have four people using airtel network in my home and all have the same issue but airtel network team is not bothered, today again i got the call from network team asking me what issue am facing and the story continues.

Need a proper mechanism in place to solve this network issue, we are planning to change our service provider asap.

Please assist.

Regards,
Abdul saleem

Hi sir,

I have recharged [protected] number three times with rs.349 unlimited calls plus data but it's failure in my airtel app connected with [protected] number. Amount from account was debited. How can my amount will be back. So please refund my amount sir.

Dear sir,

I beg to say that i am jitender gupta. My airtel digitaltv id is 3­[protected]. I have a big issue but airtel dth not solved my problem. Dated of 19 july 2017 airtel called me & gave me offer 220 for monthly recharge which all hd channel closed but your normaly channel for a month & request me please sir rc of 220 today & then next rc 220 19th june but airtel deceive me 6th june turned off my all channel. Therefore i have talked this regarding said to me airtel company sir i forwarded your complaint.
Therefore i kindly request to you please solved my issue. I hope you that you will help me.

Thankyou

Best regards,
Jitender gupta
[protected]

Hi airtel team,

I have been facing network connectivity issue in my area since last 3 weeks on both my mobile voice connection and 3g data card and i have raised a complaint with your customer care team on phone. (Customer request no :[protected]. Couple of days later, i got the call from airtel which i missed and after seeing their sms about the missed call, i called the same number back within an hour after getting sms. But out of two numbers given, one is switched off and one more is not in use. Suddenly on the same day i got one more message stating that as per my confirmation on no network issue, closing this case. I was really disappointed with this kind of response from airtel. I called the customer care center again to report about this and after that no response.

Can someone responsible from the airtel team look in to this and close the network coverage issues in my area.

Senthil

Dear airtel dth,
due to above cited subject i am kapil pratap saole having airtal dth connection my customer id is [protected]. From last week this connection is not working properly and most of the hd and some of the sd channels are not working.

I have shifted this connection in march end on current address; on that time all the channels are working fine. I have already done 1 year recharge of my airtal dth on may first week.

From last month most of the hd channels are not working so i have done 1 complaint to customer care in may. Your service engineer came and he told me that length of wire is 100 meter so this connection is not working properly. I told him onto the time of installation why you service engineer not informing me about this and why all the channels are working fine onto that time. He don't gave me the answer and start his job on to that day he fixed the issue some how.

Last week start sports hd channels are not working  so i called to customer care on thursday to sort out the issue friday service engineer yashwant (Employee id ie m: [protected]) came he checked and he told me length of wire is above than 100 meter and i explained him all the previous history. He came before that most of the sd channels and some of the hd channels are working fine but once he changed the setting all channels are not working and i told him kindly set as last time so i can at least watch some india vs south africa match tomorrow.

He told me due to weather its not coming now but later you can able to watch most of the channels but until today all the channels are not working and this connection is useless for me.   ​

On to that time i spoke to mr anmol regarding the same issue he is sitting in airtel dth office; that your service engineer not informed me length of wire and strength on to the time of connection installation after shifting and he told me you have done the installation by force. He also spoke me in abusive language and that is not acceptable at all he don't know how to talk with customer. He even told me do whatever you want to do i don't care in abusive way in hindi language.

Ok if you don't want to sort out the issue you should informed to customer but talking with customer in that manner its not acceptable at all.in my opinion airtal is not very serious to getting the feedback from the customer and taken action against his employee that's why this type of employees is having courage to talk with customer in that manner.

I have 2 postpaid, 2 prepaid, 1 dth and 1 broadband connection of airtal and now i want to change all these connection to other operator who care about customer point of view and promptly reply to customer.

Anyway now i don't want to continue with airtal so kindly provide me the details how i get my refund of balance amount and close this airtal dth connection. 

Thanks
Kapil pratap saole
​customer id: - [protected]​

I am facing a problem from last one month.
80% of incoming calls to my network is drops.
My clients are not getting me over phone. When anyone call me it is just bleeping and then no network coverage.
But i have full network in my mobile

All my outgoing call are working good
All outgoing and incoming sms are good. But some time i am getting my otp sms after a hours.
I have contacts airtel care and visited nearest customer outlet, changed my sim, changed my mobile phone but still its not working.
My last compliant number is 897948
Kindly repair this as soon as possible

I have recharged my airtel number with 349/- prepaid plan (That gives you 1 gb data per day) almost 10 day ago but got data only day one. Since then i haven't received any data, even rs 200 deducted on next day for over use.
On a very first complaint they respond saying your sim is 3g and plan is for 4g.
On same day i upgraded my sim to 4g. But even after that 4 days of sim upgrade issue is same and they are not bothering. I have never expected such poor service from airtel.