[Resolved] Airtel — Pre-call announcement to do Data Recharge

Lumina Paul

from Pune, Maharashtra

Nov 30, 2016

Address: Bangalore Urban, Karnataka, 560035

On the last day of the data pack expiry, I get a precall announcement for more than 20 sec, stating I must recharge my data pack. Only after listening to this pre-call advertisement of airtel, the dialed number gets connected. Ths is seriously annoying. Raised complained [protected] on 11 Nov. Appelate & Nodal officers are asking for 24 hrs time every alternate day and there is no resolution till date.

I informed that that I was unable to call the doctor on time when my father had a heart attack because I had to listen to this pre call announcement which happened to be on the last day of data expiry and the appellate person is telling me I should have called ambulance and not doctor. Who is she to decide what needs to be done? I am forced to do a data recharge to avoid this pre-call announcement that gets played before everycall. I need a resolution ASAP or a refund of the money I spent for my airtel number all these years.

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Nov 12, 2019

Complaint marked as Resolved

This is a never ending issue with Airtel. They said they cannot stop the recharge announcement 2 days prior to recharge date.

Airtel customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 30 November 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
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