[Resolved] Airtel — Prepaid 3g sim data not working

joey012

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700120

I have a 3G SIM no [protected] since mar 2013. Now when I travel I normally recharge my 3G data for around 33 to 500 MB. When I switch on the data connection for internet etc, the icon comes and one recieves smses regularly in all states but i am unable to get internet or data download for that matter. I normally use mthisnin my Samsung tablet GT3100 with all settings in place including data when roaming, but in the last few months that I have been travelling to whether it has been hyderabad, bangalore or chennai it does not cannect to data.
The surprising thing is that when I connect to my home Wifi system, it works perfectly. I have also shown it to a authorised service centre who have certifed that the tablet is in perfect working condition. Please resolve this at the earliest or else I may have to switch service provider. Regards J P Nath

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Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2016

Airtel Customer Care's response Dear Mr. Nath,

This is with reference to your post dated 16 April 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

May 12, 2016

Airtel Customer Care's response Dear Mr. Nath,

This is with reference to your post dated 16 April 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd