[Resolved] Airtel — Prepaid incorrect data detections | |
Hi, I have been airtel customer for ten years now. Recently changed my sim to 4g. I put a data pack for 1gb in a day out exhausts. Got bugged turned off mobile data and today 80mb is gone. There is serious problem with accounting. They are cheating me. How many packs should I put? How can it get detected when mobile data is off. My android app says hardly 11mb usage this week where airtel has taken away a good 2gb(two packs).. ridiculous.. Call centre is saying I used even when mobile data is off😖.. feeling sad with airtel. Can my sim be faulty? Was this information helpful? | |
Dec 5, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Oct 31, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 30 October 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Nov 04, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 30 October 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |
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