[Resolved]  Airtel — prepaid mobile connection

Address:

N-12 ED 29/1, Baharatmata Nagar, Hidco, Aurangabad, Maharashtra, 431003

Hi team,

As per subject my prepaid no. [protected] sim not working, so i visit nearest airtel point situated in connaught place, aurangabad

He say my sim card block due to kyc, so i give may govt regt. Document aadhhar and pan card.
But he say we cannot start your no. Please convert its first in postpaid then its will start my number.
Why we pay extra money for simple issue due to kyc document.
This issue will resolve when document verified but he want to buy postpaid connect. Why?

Thank you
Mangesh muskawad
Aurangabad