[Resolved]  Airtel — Prepaid mobile data recharge

Address:	603202
Website:	airtel.in

Hi,

I the undersigned having airtel mobile prepaid no [protected] with me. I am using this no since 4 years.

As yesterday my data pack got expired and for the same, today morning I tried to recharge my account for data pack from my airtel app but app was having some issue. So I used PAYTM for recharging data pack. I recharged with Rs 263 pack and I received the recharge successful message also. Transaction ID [protected].

But when I tried using internet my main balance was getting deducted. I called your customer care no. They said I recharged for 4G pack and my mobile doesnt support 4G. So I have use only with 4g mobile.

Also, your customer sr executive Mr Rahman, talked in a way I have never expected from airtel. I am really hurt by his behaviour. He was talking like as if he is the owner of airtel or president of India and I am begging to him. He was saying like as if he was doing mercy to me by attending the call. If airtel continues with this attitude then oneday definitely everybody will port to other network for sure.

Please resolve my issue at earliest.

Either
1. Return the amount debited
OR
2.Convert the 4G package to 3G package which suits my mobile.
OR
3.Transfer the same amount into my main account balance.

If you can do either of above I will be very grateful to you. If you can not do any of the above and cant resolve the issue then I am going to port to another network immediately for sure after listening to customer representatives response which i experienced today.

Positive reply expected. Something better and customer oriented solution is expected from airtel.

Thanks & regards,
Amol Chaudhari
[protected]