[Resolved] Airtel — Prepaid number wrong payment | |||
Hello everybody, I'm writing this message to not only get my money back from airtel but also create awareness about how even you can lose your hard earned money. I have always been using postpaid Sims of different companies but for the first time I thought of trying an airtel prepaid Sim to save some money. The main issue is that today (November 7) morning I made a recharge of Rs 501. How's that a mistake? Because Rs 501 is for some Singapore airtel smart plan for those who are planning to visit Singapore. I don't know how many people are aware of this but how the hell am I supposed to know? Even after discussing this issue with 2-3 airtel executives they are saying that the only solution is to visit Singapore and use that plan.. Sounds absurd, right? But absolutely true. No warning or message highlighting that 501 is for international roaming will pop up. So people that's how you lose your money instantly through airtel. Please share this message. My number - [protected] Transaction ID[protected] My email ID - hardik.[protected]@gmail.com Was this information helpful? | |||
Dec 12, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Nov 07, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 7 November 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Nov 11, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 7 November 2016 We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 2 Comments | |||
Comments
My airtelmobile no.is [protected]. I am unable to dectivate IMLEE in my mob.number, hence I am charged Rs.75 for 15 days & deactivate supercharge charged Rs.99/- for one month . Kindly deactivate above services, immediately and confirm.
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I really feed off with your service, I have requested and paid amount rs 3788 for new broadband connection on 4th Oct 16. Still I didn't got a new connection and money back ... It's really very worst experience with barthi Airtel..
My txn I'd [protected]
Application TBLR7202477
Regards
Santosh v
[protected]