[Resolved] Airtel — Prepaid recharge through net banking... Not accepting repeated error message comes | |||||
As the balance has come to very minimum since yesterday i am trying to recharge through netbanking as i always do but repeatedly the error message 'sorry your request could not be processed pl. try again' comes i am unable to use my cell now. i tried lodge complaint through airtel site it is too complex and it ask to reenter the code it reglects but even as i enter it correctly it repeatedly says it is wrong... i am at wits end wondering what to do Was this information helpful? | |||||
Aug 28, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 12, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 12 July 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 28, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 12 July 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 2 Comments | |||||
Comments
I got a call that they are discontinuing iptv, this was the only reason i was using airtel broadband, now switching to reliance 4g. who wants their free DTH, pathetic quality and expensive packs.
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My problem is still not rectified. It has been my experience in the past also, Airtel is not serious about attending to genuine problems. As I tried to lodge a complaint through their site, going into 'my account' and 'complaint', at the end it asks to fill the validation code, as shown in the box. But any number of time you key back the code correctly, it goes on asking 'Pl. key in correct validation code'. The entire complaint lodging facility seems to be a hoax. Alternatively when I send an Email to their complaint address '[protected]@airtel.com' I was asked to send back the screen shot of their own error message reflected in their site (as I quoted the exact error message in my complaint' ). Again I got a reply that the screen shot of the error message was not readable to them. Fun is that the message was generated by their own system. The officers concerned try to delay by some means or other. Not sincere to attend to the problem immediately, but give a vague reply immediately to ward off their responsibility...It is a pity
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