[Resolved] Airtel — Prepaid Rs 549 plan showing 3GB data only | |||||
I am writing this in regards to the airtel prepaid plan that was offered to me: 42gb 4g/3g data + unlimited local + std for 28 days @ rs. 549, offer valid till 31st march. Before recharging i confirmed it twice by calling 121 and then sending a tweet to the official airtel twitter account (@airtel_presence). Both, the 121 service and the official airtel twitter account confirmed me that this offer is valid . I recharged my prepaid airtel number [protected] with the above plan on 26 March 2017 and did not receive the full data balance of 42gb, instead got only 3gb of data. Payment id:[protected] Please rectify this asap. Goutham Was this information helpful? | |||||
May 8, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 03, 2017 Airtel Customer Care's response Dear Goutham_babu, This is with reference to your post dated 30 March 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 2 Comments | |||||
Comments
I have had the same issue.. Really disappointed with airtel
Airtel Customer Care's response, Apr 3, 2017
Verified Support
Dear Lariza,
This is with reference to your post, dated 30 March 2017 .
We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.
We look forward to receive the required details.
Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post, dated 30 March 2017 .
We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.
We look forward to receive the required details.
Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 30 March 2017 .
Please SMS “EPREBILL <Month Name> Email id” To 121 to get the bill with outgoing call details on your E-mail id.
However, incoming call details cannot be provided due to unavailability of the same with us.
Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd