[Resolved] Airtel — Prepaid to Postpaid conversion pending since 12 days | |||
[protected] Forwarded message[protected] From: shashank jain <[protected]@gmail.com> Date: Wed, Dec 4, 2013 at 11:11 AM Subject: Re: ||| URGENT ||| AIRTEL PRE to POST ISSUE || [protected] ||Airtel Service Number: 54043322 To: nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com, appellate.[protected]@in.airtel.com, 'ceo.[protected]@bharti.com, [protected]@in.airtel.com Appellate Authority Airtel, I had done all the documentation required for pre to post conversion on 23rd Nov '13 i.e 12 days ago and I was assured that the number will be converted to postpaid by 25th Nov '13. Its been around 12 days now & my number still has not been converted to postpaid. To add to my woes since 2 days my number has stopped working and I am loosing out on my business due to AIRTEL'S negligence. The new SIM is showing network but while making any outgoing call I get an error "Not registered on network" Same is happening when I am calling "59059". Airtel Service Request Number: 54043322 My New sim no:[protected] I am not going to wait any longer...Instead I will wait maximum till evening and then I will do the best I could to do to reach out to AIRTEL top officials with emails/blogs/cust complaint forum/Social sites/courier etc etc You said you did not see the attached files, PLEASE HAVE A LOOK AT THE ATTACHMENTS NOW I want a call back from Appellate authority of AIRTEL assuring me that my service will be up and running by today evening. Thx.. shashank jain [protected] [protected] Was this information helpful? | |||
Jan 2, 2017 Complaint marked as Resolved Verified Support Dec 17, 2013 Airtel Customer Care's response Namaste Mr. Jain, This is with reference to your post dated 04 December 2013. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com Regards, Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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This is with reference to your post dated 04 December 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at airtel.[protected]@in.airtel.com
Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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