[Resolved]  Airtel — prepaid to postpaid migration issues

Address: Bangalore, Karnataka, 560032

I requested through MY AIRTEL App for a prepaid to postpaid conversion. The steps were simple and the processing went fine untill the address verification part. One 22nd December 2018 I received message stating that the postpaid conversion has started and my prepaid sim got disconnected. Right after that no updates form Airtel for the last 48 hours. I directly visited airtel centre and reached to chat care numbers as well. No one knows what happened and seems they are unable to find any requests on the system. I sent an email to nodal officer an hour before and yet to get a response. Quite frustrating because am unable to process any of my banking activity as the number is disconnected. The number in problem is [protected].