Airtel — reactivation of a prepaid sim card

Address:

35/H/1 RIPON LANE, Kolkata, West Bengal, 700016

I have been using a TATA DOCOMO SIM CARD since past 4 Years it is my primary phone number but due to inactivity the network provider has deactivated my number and unfortunately AIRTEL has bought the TATA DOCOMO Company i have called customer care of DOCOMO which was not reachable so I called AIRTEL CUSTOMER CARE SERVICE they said that it is possible go to airtel store they will give your prepaid no back after verifying your id proof but when i went to AIRTEL CAMAC STREET STORE (KOLKTATA) they said it is not possible to get that no back but at the same time i have called the toll free no they said its possible, but the service advisor is saying not possible then i went to THE AIRTEL STORE PARK STREET (KOLKATA) i have talked about my issue and they have checked it after then they are you will get your no but you have to pay 300 rs and every month you have to pay a bill of 472rs like i said why do i have to pay for my sim just for activation they behaved very rudely and said you have to pay either or go away. what do they want from us such a miserable behaviour and service it is a kind of harrasment i just want my phone number back this was the only reason i went there. (THE NUMBER IS REGISTERED WITH MY NAME SAHIL FIRDOUS AND THE PHONE NUMBER IS [protected] PLEASE DO RESOLVE MY ISSUE) THANK YOU!