Airtel Reatilar — Issue with Mobile number migration from postpaid to prepaid. | |||
Hi, I have requested for migrating my postpaid number [protected] to prepaid at Marathahalli Airtel relationship outlet – Bangalore - 560037 on 31/1/2015. Further to that, my postpaid connection got deactivated on 3/2/205 at 7 PM, but the prepaid SIM is not activated even after 48 hrs, and even spending many hours with customer care executives and sitting at Airtel Outlet. when I am contacting customer care, I am always receiving a reply as they are unable to see my details in their application hence they can’t activate my prepaid connection and I need to contact Airtel showroom, But when I am contacting Airtel Show room they are saying that they have already updated all the details, hence they can’t do anything further. Thanks, Shijith.CC Was this information helpful? | |||
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Hi,
Yesterday I received a call from Marathahalli Airtel Relationship outlet, and they were saying that this number can't be activated as this number status is showing as recycled. I really don't understand how this can be happened as this number I had been using past 4 years in Airtel postpaid connection and Airtel had activated this number in prepaid connection on 6/2/15 at 7.20 PM for 12 hours also I did 200 rupees recharge too at that time.
Now I am not getting any response from Airtel regarding the activation of this number or the amount that I have recharged when it got activated in prepaid connection ( I hardly used 20 rupees out of 200 rupees).
It's been more than a week since the number got deactivated and l couldn't even make any bank transaction and receive any important calls due to unavailability of this number.
Yesterday I received a call from Marathahalli Airtel Relationship outlet, and they were saying that this number can't be activated as this number status is showing as recycled. I really don't understand how this can be happened as this number I had been using past 4 years in Airtel postpaid connection and Airtel had activated this number in prepaid connection on 6/2/15 at 7.20 PM for 12 hours also I did 200 rupees recharge too at that time.
Now I am not getting any response from Airtel regarding the activation of this number or the amount that I have recharged when it got activated in prepaid connection ( I hardly used 20 rupees out of 200 rupees).
It's been more than a week since the number got deactivated and l couldn't even make any bank transaction and receive any important calls due to unavailability of this number.
Hi,
Further to sending an email to Airtel appellate karnataka division on 13/02/205, I have received a call form them on 14/02/2015 at 10.30 AM and they have collected my new PrePaid SIM card number and told me that my prepaid connection will get activated within 24 hours. But even after 48 hours still this connection is not activated.
Thanks & Regards,
Shijith.CC
Further to sending an email to Airtel appellate karnataka division on 13/02/205, I have received a call form them on 14/02/2015 at 10.30 AM and they have collected my new PrePaid SIM card number and told me that my prepaid connection will get activated within 24 hours. But even after 48 hours still this connection is not activated.
Thanks & Regards,
Shijith.CC
Hi,
As usual, again I have received a call from Airtel appellate karnataka division and asked me to send photo of the SIM as they couldn't find my SIM card number in their application ( I was wondering how Airtel Relationship outlet can provide a SIM card without keeping any information about that).
As suggested I have sent the photo of the SIM card and waited another 24 hours.But after that no more response from them. and still my SIM is not activated.
Regards,
Shijith.CC
As usual, again I have received a call from Airtel appellate karnataka division and asked me to send photo of the SIM as they couldn't find my SIM card number in their application ( I was wondering how Airtel Relationship outlet can provide a SIM card without keeping any information about that).
As suggested I have sent the photo of the SIM card and waited another 24 hours.But after that no more response from them. and still my SIM is not activated.
Regards,
Shijith.CC
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This issue is still persist. This prepaid connection got activated on 6/2/15 at 7.30 PM after having a call with Airtel technical team, after then I made 200 rupees recharge as well. However, the next day Saturday 7/2/15 around 8 AM again I lost the network signal on my SIM card, when I have contacted customer care executive they were saying its a Vodafone number ( I have 4 years Airtel postpiad bill statement with me) and when I asked them to provide a complaint number they were not willing to give any complaint number as they were saying that they couldn't find any details about this number (but I made 200 rupees recharge on this number and made couple of calls after activating this in prepaid connection).
Even after making many calls to customer care number no one was able to provide any support or solution. Yesterday I have received an email from Airtel stating that this number status is showing as free number and I need to re-submit all my documents again to Airtel showroom so that they will activate this number, only if this number has not allocated to anyone by that time.