[Resolved]  Airtel — Rebel|ref 49537221|] mail dth - [protected]-001

Address:	New Delhi, Delhi, 110010
Website:	Airtel

Dear sir,

This is a prepaid service. You can not deduct amount which against trai orders.

Moreover why service charges when the service is no longer availed. This is absurd. Such charges are not levied by any other operator.

Kindly refund the amount at the earliest.

From: [protected]@airtel.com
Sent: friday, 23 june, 9:09 am
Subject: re: [|bal|ref49537221|] mail dth - [protected]-001
To: [protected]@hotmail.com

Dear customer,

Warm greetings from airtel!

This is with reference to your complaint regarding charges clarification and refund concern for your airtel digitaltv id [protected].

We would like to inform you that the respective charge is actually the ¿idle maintenance fee¿ and the same is being charged from the customers for the set top box (Cpe) owned by airtel, when the services are not being used; post expiry of the validity of subscription pack/recharge amount.

We would also like to inform you that as per airtel digitaltv provision, if customers' recharge their account after suspension, rs.15 will be charged from the customers' account as idle maintenance fee and same will not be refunded.

Please note that your reference no is [protected] for any further correspondence.

Assuring you of the best experience ¿ always!

Best regards,

Priya

Customer services

Bharti airtel limited

— original message —
From: [protected]@hotmail.com
To: [protected]@airtel.com
Cc:
Sent: 22/06/2017 09:22:24 pm
Subject: mail dth - [protected]-001

Please refund the amount of rs 15 charged every now and then.

Regards



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