[Resolved] Airtel — Recharge benefits [protected] | |||||
Airtel has send me a sms on 4G sets offering unlimited calls and 1.25 GB internet for Rs 498 on 05 May 2016. Accordingly I recharged mobile with the same amount now the company representatives asking that no same offer was given. company send me above msg on 05 May 2016 at 10.04 am and again at 12.09 pm (snapshot attached) and accordingly I recharged on 05 May 2016 at 11.32 am. After that I also talked with Airtel customer care care Mrs Neha kumari on 05 May 2016 at 12.18 pm who confirmed my recharge benefits with the validity 14 Jul 2017. But today on 06 May 2017 company refusing all the benefits and saying there was no offer, also not showing my recharge on My Airtel App. I also mailed to Nodalofficer.[protected]@airtel.com but they also did not responding. I enclosing all snapshots and I also have conversation of Neha Kumari who assured me the benefits. Kindly resolve the matter. Mobile No [protected] Was this information helpful? | |||||
Jun 20, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 07, 2017 Airtel Customer Care's response Dear Narendra, This is with reference to your post, dated 06 May 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 11, 2017 Airtel Customer Care's response Dear Narendra, This is with reference to your post dated 6 May 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 15, 2017 Airtel Customer Care's response Dear Narendra, This is with reference to your post dated 6 May 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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