[Resolved] Airtel — Recharge done but benefit not transferred | |||
1. rs 178/- for 1g, 2g data for 28 days which recharged through free charge on 16/7/16 for mobile number [protected]. (operator id[protected]; order id: fcva[protected]) 2. from the day i have recharged neither airtel nor free charge doesn't taken any responsibility to render the purpose of recharge for the above number. 3. airtel and freecharge always confusing that they doesn't have any responsibility, also surprisingly airtel says that recharge done but free charge is to execute benefits. 4. free charge says that since amount transferred to airtel and being operator, so airtel has to execute the benefit. 5. similar transactions were done earlier as per attached copy, but such controversies were never repeated by free charge except airtel. 6. airtel confusing and making gambling business repeatedly and free charge also neither insisting nor initiating to close this issue. Conclusion from above, this is my final warning for both of you that rs 10, 000, 00/- (10 lacs) demanding for compensation through consumer forum due to: 1. lot of confusion and misguiding from last 4 days 2. caused personal problems in between my wife and me. 3. loss in home business due to net off. 4. if am unable to attend my work, peacefully since the issue unsettled. 5. if am unable to recharge another one since no settlement as of 19/7/16 6. many calls received from airtel and confirmed that rs 178/- received, recharged but for benefit they don't know!!?? This is my mail communication with both airtel and free charge, as required for consumer forum. Was this information helpful? | |||
Sep 7, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 25, 2016 Airtel Customer Care's response Dear Mr. KumarThis is with reference to your post dated 23 July 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Aug 03, 2016 Airtel Customer Care's response Dear Mr. KumarThis is with reference to your post dated 23 July 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
Add a Comment | |||
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Post your Comment