[Resolved]  Airtel — Recharge Issue and Indecent Behaviour

Address:

New Delhi, Delhi

This is the first time that I writing to you as I am reallyfrustrated the kind of response I have received from you. I have recharged mymobile with 86 Rupees on 19th Dec 2014 with transaction ID[protected] at 3:23PM. On 21st Dec 2014, I realized that the amount was not credited to my accountwhile I tried making an Outgoing call. Instantly I took your loan service forRs. 10 and called on your 121 service. I updated your CSR about this and hetold me that the Amount was used towards 40 paisa per minute call. I wassurprised and asked him that I didn't ask for this service and ask him to makethe changes as I am good with my previous services. He told me to go to thevendor for this and use slang tone saying "KYA APNE MUJH SE POOCH KARRECHARGE KARYA THA". There was too much noise from the background and Iwas not able to hear him properly. I said him if he can speak loun but he said"AGAR AAPKO AWAZ NAHIN A RAHI HAI TO MAIN PHONE KAAT DETA HOON. And hedisconnected the call. There after I tried 3 to 4 times to connect with yourcustomer care but couldn't make it. I have spent around Rs. 2.5 to Rs 3.00 forusing your service resulting no solution. It is really frustrating to get such irresponsibleanswer from a representative who is sitting out there and answering on behalfor Airtel. I would request you 1. To restoremy previous services which was per second call rate 2. Credit 86 Rs. to my account so that I can useyour services 3. To have better representative who impairs yourimage Hope you will look into this matter and help me. Thanks, Yajuvendra Singh Bisht [protected] [protected]@rediffmail.com