[Resolved] Airtel — Recharge not done but amount is deducted | |||||
Hello Airtel, I have recharged my mobile through the Union Bank of India mobile app on 4th July, 2017 at 19:18hrs. The recharge seems to be still in progress when the recharge status on the bank app is checked. Also, the amount is debited from my bank account. There is no option in Airtel customer care IVR menu to talk to the customer service executive and also in order to check the status of the recharge done. I think this is ridiculous. The following are the details of the recharge: Mobile no. : [protected] Transaction ID :[protected] Amount : Rs. 349/- Bank : Union Bank of India Branch : Gayatri Nagar, Hyderabad IFSC : UBIN0561029 Account Holder's Name : Sravya Bandhakavi I expect you to consider my request and take suitable action or credit back the amount to my bank account asap. Yours, Sravya Bandhakavi Was this information helpful? | |||||
Sep 2, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 06, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 5 July 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 27, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 5 July 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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