Airtel — recharge not done & poor response

Address:	Bangalore, Karnataka, 560010
Website:	airtel.in

Have done airtel recharge from the phone pe on feb 2nd 2019 and the amount is deducted from my account and airtel pack is also not activated, when i called airtel customer care they told to check with phonepe. Phonepe is saying to contact airtel.

Response from phonepe.

Thank you for contacting phonepe!

As per telephonic conversation.

Regarding your recent query, ticket no: 45257842, we would like to inform you that we have received a confirmation that your transaction (Transaction id: p1902020937022410640100) of ₹ 399 with myairtel is successful with the merchant order id[protected].

Kindly check the transaction page on your phonepe account for more details or contact merchant with the order id.