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[Resolved]  Airtel — Recharge not reflecting [protected]

Hello sir
I recharged my mobile [protected] on 17.02.2021 through sbi net banking
Ref no [protected]IGAKNJRAF3
recharge of rs 49/-
which is not reflecting and the amount has been deducted by my bank so kindly help me and solve my problem.
Thank you
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Feb 17, 2021
Complaint marked as Resolved 
The message for recharge successful came
Feb 17, 2021

Complaint Status

Airtel customer support has been notified about the posted complaint.
Complaint comments  1 CommentShareTweet

Comments

For the Activation of my Airtel account after eKYC a link was passed on and made a payment. First I paid ₹3532 on 25 March 2021 through net banking. It failed but the amount was deducted from my account stating that the bank declined. I waited for the return credit but still not got back. Then the personal again called back assuring that the old amount will be reverted. So I send the amount of ₹3532 through another bank which also did not show successful payment. I was annoyed and I got the screenshot and approached the Cyber cell. After half an hour another message drops in stating that the payment was successful. I am still not aware how come there can be two messages. One stating successful payment and failed payment. I expecting the earlier amount to be reverted. But it shakes consumers confidence and digital form of payment. I still hope my connection will be installed... today...

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    Airtel
    Customer Care Service
    Customer satisfaction rating
    43%
    Complaints
    50408
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    20198
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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