[Resolved] Airtel — Recharge not reflecting in my prepaid mobile no.[protected]

himadrishekhar

from Mumbai, Maharashtra

Sep 28, 2016

Address: 786171

Website: bhartiairtel.com

Dear sir,
I have recharge in my prepaid mobile from myairtel app thro' net banking on 22nd september, '16. Though recharge shown as successful & amount deducted from my bank account, but recharge not reflecting in my mobile no.[protected].
I have contacted airtel customer care cell. They didn't help me or not shown any helping attitude, but simply harassed me a lot. They asked to give details of transaction id which was not been saved in their app. I told them my transaction ref. No. Ig0ctcjqp8, but they were not satisfied & humiliated me somehow.
In view of above, i would like request you to do the needful as early as possible & oblige.

Thanking you,

Yours sincerely,
H. S. Bhattacharya.
Digboi-786171, assam,

Email. Id - [protected]@gmail.com
M/no.[protected] (Airtel)
[protected] (R/jio)

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Nov 5, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 28 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Oct 05, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 28 September 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

abokade

Dec 25, 2020

Dear Sir,
Recharge done rs 300/- Tr id [protected] today at 12.36 through airtel thanks app, not appearing in transaction history and balance/validity not update though the recharge is successful.

Mannu Meena

Jul 2, 2021

प्रिय महोदय,
मैंने पिछले दो सप्ताह पहले एयरटेल रिटेलर से 48.00 ₹ का 22 जून को रिचार्ज करवाया था जो कि सफल रहा लेकिन मेरे अकाउंट पर नहीं दिखाई दे रहा है l मैने इंतजार किया लेकिन अभिटक नहीं हुआ और एयरटेल अप पर रिचार्ज समस्या बता रहा हैं कृपया मेरी सहायता करो जल्दी से जल्दी help me

Recharge not reflecting in my prepaid mobile no.8811963711 - Comment #3853827 - Image #0

ANISUR RAHMAN BORBORA

Dec 15, 2021

My no is [protected]. I have recharged with Rs. 100/- on 10.12.2021. Recharge was successful. I got the sms. But my outgoing call is barred. Please do the needful.

Recharge not reflecting in my prepaid mobile no.8811963711 - Comment #3932072 - Image #0

Jyoti Dashoni

Jun 27, 2022

I have done recharge of Rs.265 in my phone today i.e 27/06/22 from Airtel thanks app. Amount is successfully deduced but recharge is not reflecting in my device. I am not able to use data and not able to make any phone calls.
Kindly activate my Airtel plan or refund the deduced amount of Rs. 265 in my bank account.
Thank you!