Airtel Complaints & Reviews

Dear Airtel,

I have converted my postpaid No.[protected] to prepaid but after deactivation of my postpaid card when i call from my new prepaid card verification desk told me you details are still not updated into prepaid.
If your procedure is not complited why you deactivate my postpaid no. Now i am not able to recive any call plz update my details fast so i can verify my number and activate it.

I am facing lots of problem due to such unnecessary deactivation my calls completely stop please resolve the issue now.

Thanks
Kalpesh Parab
[protected]

While taking a data plan my phone got hanged and the same recharge was made twice and I sought remittance. The executive by the name Jagdish (might have heard him wrong. You can check who took the call made by [protected] around 10;30 on 25th September 2016) made me hold long on a chargeable call and then said his supervisor was busy and cut the phone saying he cant repeat the same things and nothing could be done. Is this what Customer "Care" as you call of Airtel is for?

Being a student I dont have high balance and Rs 97 going just like that is really unfair especially when the service provider doesnt even heed to the request.

I did not even get any valid confirmation that myh plan had been acticated. There was just a message that would never confirm that my balance amount was actually debitted. I have attached a picture of the message that I received.

Even till now i have not received any confirmation message except that Rs194 has been deducted for a plan of Rs97.

Being a customer i just seek that something be done because there is no point of holding the same plan for double the price. Even if this plan could be extended to next month as well i would be grateful.

I'm complaining about Airtel's balance deduction policy. Today my acct was deducted by 109₹ and when called up to the Customer care they said it was for the data usage done by me whereas I already have an active data pack with valid timeline and data balance as well. This is not the first time that Airtel has done this and the CC Executives also said there will be no refund made for the same. I've been with Aritel for a long time and to be honest it has become PATHETIC with time! Been almost 4 months that I'm complaining about call drops and no network coverage in my area. The open network policy that Airtel showcases is just useless as its been 3 weeks that I've complained on the same customer care too. I hope making an official complain over here makes a difference and would be justice to a loyal customer. Thaknks!

Hi Sir/Madam..[protected] I requested to replace my Sim Why Because My Sim Damaged..So I have to Replaced..But she do some mistake to send My Replacement Sim Serial nbr ...afr 2hr my old sim signal has gone nd new sim Signal not Came right now.i got a doubt ill cal to Costmar Care he says your new Sim Serial nbr enter wrong so u would not get signal.

Afr i visit airtel office to Near my home ..agin i wil submit my proofs...she give another new sim .but that also same prblm..i cnt get any signal.agin today i go to office i wil explain my problem he gave me another new sim sill right now i cnt get any signal... Please Help Me to activate my sim..

Again i Will Submitted My Documents In Airtel Store..He gave me Another Sim At[protected] After noon 3.00pm but Still Not get any Signal in my sim..What is The Problem..
Mobile nbr :- [protected]
Serial no:[protected]U h3

I have paid Rs 1000 on[protected] at about 09:22 hrs through PAYTM, for recharge of airtel digital TV ID [protected] . But by Mistake i have entered wrong DTH ID [protected].
Please rollback this transaction from [protected] and credit to my DTH ID [protected].

My DTH Id is :- [protected]
My Registered mobile number is :- [protected]
My Registered email id is :- [protected]@gmail.com

DTH location...

I am a postpaid user [protected] my plan is of Rs.199 this month i got a bill of Rs.4191 wtf . Do i look fool to you? I am not gonna pay it. They told me that i have done smartbuy pacakage+15%taxes waao i dont know why you take taxes on such a thing . Airtel company can open a tax collecting center and they can collect according to their requirement i think so. Please i suggest everyone dont buy any airtel sim .i think better i have bougt some other company simcard . Tata docomo is better than this company atleast they dont charge so much taxes .

I had tried to Pay my Airtel Broadband Bills of Rs.2595.74 through BillDesk Payment.It said that your transcation failed due to some errors but amount debited from my account instantly. It also said that Amount transactioned would be refunded within 5 working days excluding Sundays.I have been waiting for 6 days still my amount has not been refunded.Then, my neighbour paid those bills for me.
My Transaction ID: BILLDSK-GCNB[protected]-BILLDSK
I have proof my Bank server too.Please refund the amount if you want me to continue in your services.

I have been airtel customer for over 10 years . I have been using serval services from aitel.
As I moved into my current house in gurgaon, I bought the broadband service since the beginning of last year.
I have been paying bills on time and the connection was not so bad .
The nature of my job demands a lot of travel. Some times short trip and sometimes long trips ( more than a month )
. I have been paying the bills online individually every month as the system was not allowing me for automatic payment schedules using credit card ( it works for May phone connection though ) .
I had to leave for a longer assignment in Colombia during April . Unfortunately, I met with an accident there and was hospitalised . My hand was severely affected and couldn't move for several months . Eventually out of many pending activities, broadband bills due was one .
I couldn't pay online as they deactivated my online account . I made several international calls to airtel customer care with no success but lost money on Nice connecting international call waiting .

I returned to India a day before, still with not functioning arm, to listen to harassment calls from so Called advocate from airtel . ( some Pooja, [protected] ) .
I was threatened to send to jail and so on . The representative went on accusing me and never gave me a chance to explain . Though I promised to pay and tried to explain ' not paying ' was my intention, the harassment went on .
She demanded that I paid the money by today ( 24th September ) to make sure I am not arrested / a complaint is registered in the court . I promised to pay, however, I was made to wait for several hours . In spite of telling her that I was delayed for my medical appointment, she demanded that I waited . After spending the whole day at whom waiting for an agent to collect the money, I decided to go ahead with my appointment . The representative kept interrupting my appointment with non stop calls even after texting her about the appointment . I am writing this after sever mental inconvenience .

Most importantly, the representative kept refusing the idea of going to do direct payment airtel office . I am not sure if it's a legitimate call . However, I am done with airtel . I am changing my service provided and will recommend the same to my friends and colleagues .

Nice pay back for being a loyal customer for years !!!

Regarding my broadband id :[protected]_dsl

I have log complaint for my DTH, on 22nd Sept 16 & i have received called from airtel from Mobile No.:[protected] on 23rd Sept 16. They have confirm that there technician will visit my place on 24th Sept 16 but still now no visited at my place. I m tring to contact on above no it is switch off so i have send email to mumbai nodal office on dthnodal.[protected]@airtel.com but no respone from them.
Please note from airtel auto generated msg i have receive 2 contact no:-
1) [protected] which is either busy or switch off.
2) [protected] (Mr. Anshuraj Singh) i contacted him but he told me that he never worked from airtel.

Seriously i dont know whether i get solution on this or not.

Hi,

My airtel prepaid sim got deactivated suddenly without any intimation or any message. I have been using this sim card for more than 5 years daily. Yesterday night i used it for calls and online transactions. But today suddenly it got deactivated. Request you to reactive my airtel prepaid number [protected].
Please take action on why my sim got deactivated.

Regards,
Sahal Haroon

Airtel is doing fraud with me. I was out of town for 2 or 3 months and now when I came back I got offer from Airtel that I will get 3 months validity in 315. And also I got so many calls from Airtel to recharge with 315 or 444 and I will get more validity with that. So I have recharged with the same yesterday but I got balance of 296 and also my Airtel set top box is still not working.

Hi,

This is regarding low signal at my locality, My name is Thirumal Rasamalla my mobile number [protected].when we are out side of our houses will get below 2 points signal at outdoor area. inside the apartments there is no signal

My locality address for your communication

Chitrapuri colony LIG Manikonda Rajendranagar hyderabad.

here we have 2000 single bedroom apartments. more than 1000 people are using AIRTEL network here.

Please resolve this network problem as early as possible if not we would change to another network.

Warm Regards.
Thirumal
[protected]

Sir i typed a wrong number by fault so kindly reverse my money back.
Wrong no - [protected] amount-175?(net pack)
Transferid[protected]
Correct no- [protected].. plz help me sir.. i belong to very poor family plz reverse my money on my number.. plzz plzzz plzzz i am student sir...
Help me reverse my money back.. ..
I mistakenly typed wrong number and now i dont know what to do.. is it possible to reverse my money back. And if it is then how can i do it sir?

Respected Airtel Team,

Its not complaint but a suggestion that if company can not afford for good network strength do not do practice to do business only. on the name of recharge its highly costly comparative to others but on the name of network coverage it totally unacceptable. On Hills company thinks by putting tower on top of hill it will not solve the network issue. in hills there is differ density of residences infrastructure compare to city. our geographical area has tower at UHAL Landmark but our villages like Lag devi, Kadhiar, Surah, Tiayn does not have signal because tower on hill and villages are at low height with obstruction of hills and trees. I request to visit area and take action accordingly.
from last Tuesday I am trying to send 30 sec video using airtel 2g/3g I am unable to upload using whatsapp. its pathetic service on the name of 3G and 4g making people fool. In hamirpur 3g /4g service at National Highway.

internet service worst and if we do recharge with 3G we need to do select 3g but in hills mobile towers goes blank.inside room its zero

Best way please reach to this area if really airtel do have excellence in network ... its a challenge that company can not deny that they have worst network strength in hills.

To whom ever it may concern

This is to inform you that we have paid the landline bill of amount 3500/- on 22/09/16 for the above mentioned landline number.

But after two days of bill payment i. E on 24/09/2016 our landline out going calls are withdrawn. The customer care ppl are asking us to wait for another 4 hours.

This shows that airtel is very werst in their service. So here im lodging the complaint against them. I need toget justice asap.

Hi Air tel Team

I would like to inform you that Air tel network is becoming worst. We are facing form last Nine month lots of signal problem in 2G/Mhada powai, Tungwa village area . we are fed up this services. we are thinking about terminating air tel services. we need to proper signal in my building, please provide a good signal.
I hope you resolving this mater.So kindly try to resolve the network problem as soon...

I have new connection of airtel broadband first i give the installation amount 1000 by chaque after 2 month connection start on 1st August but my billing started from 31st july ND my first bill come on mail on 9th August with including charges of installation 1000 with service tax nd when I complaint there is answer given by the 121 executive no need to pay it is to b adjusted nd also 2 days extra bill also deducted from next bill but on next month bill come with previous balance including nd when i ask to 121 then they ask to mail the problem to the 121 but after mailing no solution of matter is there

Chilbila pratapgarh near railway station network problem aye din rahti hai har samaye network full rahta hai lakin jab call ati ya kiya jata hai to tower ki line kam hote hote ekdam khatam ho jati hai aur awaj nahi sunai deti hi aisa jab ham ghar ke andar ya apne office me rahte hai to hota ha road par ye problem 10 % khabhi kabhi hoti hai aur net connect karne me 3 -5 time connect karate hai to connect hota hai aur 5-5 min me speed down ho jata hai so please solve this problem yaha jitne bhi costamar hai sabhi ki ye problem hai ki ghar ke andar network chala jata hai jaise call ati hai aur awaj nahi sunai deti hi

Dear Team,

Please be informed that Airtel is continuously changing my postpaid bill plan without intimating and taking approval from me. In 2015 my bill plan was changed from 300 Local/National mins free to 100 Local/National mins free and now again they have changed the bill plan to 200 Local mins free. Moreover they increased the plan charges too. Operator can't change bill plan without intimation and approval from customer.

I have made on mobile no.[protected] for a recharge for 300/- from airtel app. On the 28th november 2016 & the recharge didn't go through... So i called the customer service on the 1st to inform them abt the same & get it reversed they said they will log a complaint & the amount would be reversed in 24hrs (Complain ref# [protected])... Later i called bck again they asked me to wait till the amount reflects bck on my credit card which ideally should happen in 10wrking days... Which didnt happen... So i called them bck after gettin my bank statement.. On the 21st september 2016 i called bck & they said they would fill a complaint again & the amount would be reversed the nxt day by 19:00 (Complaint ref #[protected]) wic didnt happen either.. So i called bck on 24th september 2016 to chk on it... But the only information i get is i will place a complaint. I also told them dat its been over 25days now & it doesnt take that long for a resolution... But the supervisor says tht without a reference id for the transaction there is nothing that they can do... I told him i have my bank statement which shows the transaction & no reversal information... But they refused to help...
I dont think i hv to go through all dis hassle jus because of airtel's system error... N at the end of the day i lose my money too... I hv 3 connection wid airtel & i will soon choose to move on with it...

Below are the list of customer service staff i spoke to
Ankita ambekar
Vishnu kadam
Tarun patel