Airtel Complaints & Reviews

I recently upgraded to my airtel to 4G. And now I am in Delhi in roaming. The problem I am facing is that as soon as I enable my mobile data, the networks disappears. This never happened before this when I was using the 3G sim. From that till I restart my phone the networks are not available. Further they are providing a 2GB data but how the hell can we use it when we are unable to get your network.

I have activated my roaming pack on my [protected] airtel num 57 rs rate cutter for 28 days.. its still 3 rd day., i am charging amount while am in roaming for both out going calls and incomming calls.. i have raised a complaint against airtel.. but no use.. no resolution still now.. will they credit back my amount which i have lost during the entire period of time

For the number [protected]
Please see the attachment and tell me which retention scheme has been given to me . I am really disappointed as in the telephonic conversation I was told by your retention team that I will be given Rs 100 bill discount. Have you given it ? Then why you have given me wrong promise? I request you to see the service request No 71823547.And explain it to me.

We, are maintaining more than 10 landline connections in our bank branch. Its been more than 5 months, since half of the landlines are disrupted. Besides numerous telephonic complaints to the service provider in the area- he has not made any engineer visit in the branch. We had telephonically conveyed our long pending grievance to each one in the escalation matrix, and each one of them, promised an engineer visit asap, but no one turned till date even after 5 months have been lapsed since we are facing the issue of disrupted landlines. Once we had requested the lineman of bsnl, to see the technical fault in one of our phones, and he generously helped us, and that is how, one landline was put into order. Its a matter o[censored]tter shame and display of highly unprofessional behaviour on the part of airtel, who have failed to address the long pending issue of our branch. Why do they not, have a tie-up with bsnl????? atleast they are understanding the concerns of business houses and individuals alike? no matter how many times, we complain about the laxity in dealing with the issue- it seems like it is falling on deaf ears.
Being a branch head, i even told the area mgr, who comes to collect the demand drafts of landline bills (ones that are not in working condition since long) that, we plan to change the service provider as we do not think taht ppl in airtel are competent enough to address the issue- to which he blankly replied- just send me an email- and i will get the entire connections disconnected today itself.

Its high time- airtel reconsiders- whom they are hiring- and what is the level of service being provided to the customers.

Highly shameful.

Dear Sir,
I am using Air tel number [protected] since 2014.

I am using this number for Data.
Every month I am recharging 259 or as per my requirement with out fail as on Sep.

On 23 Sep suddenly stopped my number and the reason was I am not using this number last few months.

I have submitted all the my recharged details as on 23 Sep 2016.
Still my number not activate after several remainders.

My complaint number is [|BAL|Ref37005376|] APP MAIL PREPAID - [protected]

My alternate mobile number is : [protected] or [protected]

This is for your Information please and do the need full .

With Regards

B Ramanakumar

My cash back plan expired 2days back, but after i expand and renewed the activation, i even get activation reply for ectention of onother month, since two days i didnt get back that the said cash back and i lost more than 400 mb, it makes me feel iam being cheated, today i even call up customer care but afer taking much time to keep hold collecting information as i was told, but hanged up,

Tora mae ke airtel tum mera paesa kue nahi beje tere bap ka paesa tha jo mere sim se paesa kat liye 15 rupees jaldi bhejo nahi to jan lena mai abhi port kara lege apna sim idea me sale psesa haram ka tha kay jo kat liye aur mera neatpak hote hua bhi tum mera paesa kata aur tuhare customers ke pass call karne ke bad wo bolta hai ki apka netpak khatm ho gaya tha magr mera net pak khatm nahi ua tha to tum sab bina matlb ka paesa kau katne rhte ho customers ka sale katora leke bhikh mago bolo dede ram dilade ram dene wala sita ram chilr to mil hi jayega

I do have a postpaid connection with Airtel from past 3- 4 years. I do have a child connection with Airtel which is Prepaid Mobile.

I need to change my AIRTEL CORP PLAN to AIRTEL MYFAMILY plan, for which i have given a request to change the Prepaid mobile to Postpaid so that i can use two numbers in the same plan(to use my family plan all the numbers should be under postpaid connection). I had raised a request for the same on 7th of October in the Airtel Store regarding the same. After 3 working days i got a message that Verification process is completed and the new sim is active, but still it is not active. i reached out to customer team morethan 15 times but no one responded. i had even emailed the same to Support team which they told to take the connection again by submitting the documents. i had submitted those documents again and after 24hrs i have got a message that your verification and connection cannot be given, please walkin to nearest airtel store.

The same drama is continuing from past 14 days. No one will accept this, being a leading provider you should not do this kind of poor service to the customers.

If any more clarification is needed please revert on my mobile.

Requested to remove all data plan on my mobile number as don't want to use net on my mobile. Explained to representative on Customer care as well as removed from the payment portal (Manage services).Fraudulently uploaded 7GB plan on my mobile & in spite of requesting time and again never removed the same till I requested to discontinue the services.

Dear service team,

Hi, this is jitendra kumar from chennai, tamilnadu having airtel prepaid connection no. 0091-[protected] (jharkhand sim i m in roaming). i lost my mobile today morning around 9.45am n, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (if possible, with the balance amount from my previous sim). i expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Jitendra kumar
Chennai tamilnadu-600088
Mail id - [protected]@gmail.com

Hi,
I am not able to disconnect my broadband services which i am not using now of airtel. I tried to log a call for disconnection but call is not logging. Kindly do the needful. I have already paid the unused billed amount for disconnection. Below are the details of the connection details.
Landline no: [protected]
A/c no: [protected]
Please do not regret to contact for further details.

This is Alkesh R Shah my mail id alkesh.[protected]@rahejauniversal.com & contact no [protected].
We & my colleagues are facing severe network issuse for the mobile as well as internet services of Airtel.
Numerous complaints via phone, e-mails as well as personal visit to the Airtel office at Mind Space Malad West Mumbai has been made but till date the issue has not been resolved.
We more tha 45 people are facing this network issue since February 2016 till date, at our H.O Raheja Universal, RCP, Near Mumbai University Santacruz (East) as well as at our site address Raheja Reflectiions-2, Jivala Pada, Thakur Village Kandivali (East) Mumbai.
Please find copy of few mails copies attached herewith which shows that they are least bothered about the issues. Also it seems there approach towards this is casual approach.
Please do the needful at the earliest.

Correct no. [protected]

wrong no. [protected]

transaction id.[protected]

amount Rs.100

dated: 20/10/2016
time: 2 pm
sym of company: airtel
recharge processed by airtel money

No network.in the following address there in no net-work for last 3 years. Not able to make any call. It's with in kolkata, a metro city, here in the address bellow i am not able to make any call as well as not able to receive any call. So how we expect that in the remote area we able to get any connection. Please make sure that i am able to make call in my house.
Address - flat no -101,
Praramvik apartment,
20/1 k p ghosal road,
Kolkata-700 056

Airtel Is misleading the citizens of India by claiming themselves as best mobile internet provider in India, which leads us consumers in wrong direction and it is undirected ripping off the customer.

I would like to create an open forum against Airtel wherein all Airtel users can sign in for their grievance and file a public complaint about the injustice Airtel is doing with its existing customers as well as attracting new consumers with false and incorrect information through their advertising campaign, I think we should act unite against this to take off Airtel's advertising from broadcasting and I would request the consumer court to fine Airtel and compositions should be given to customers who are paying Airtel for those services which Airtel is unable to maintain.

Thanks & Regards
Pawan Jaidka
FBA Quality Analysist
Amazon North America.

I am using HD Setup box since 2012 (But not use HD channel :P, so do not call my TV as DABBA). I faced many issue with Airtel, like money deduction, Channel Activation without knowing...

Now I am facing below issues

1. Many channels are not working properly. Pictures are coming like a bad whether. When I searched over internet, this is common issue for Airtel, and they ask for 150+ to each visit, no matter if you problem is solved or not. References are

http://www.complaintboard.in/complaints-reviews/airtel-digital-tv-l40261.html
and
http://www.consumercomplaints.in/airtel-due-to-airtel-mdu-switch-issue-the-pictu...⇄ .

2. I use prepaid HD box (Don't know if they provide postpaid also), but when I miss last date to recharge, they charge 20rupees for resume services. I do not if they know the difference between prepaid and postpaid.
And other thing is that, no other DTH service provider charge money to resume service.

3. In my Airtel application, they have some plans to recharge and you will get extra money, but I never got that extraaaaa... When I called to care, they said that it is only for selected users.

I am not relative of Sunil Bharti Mittal, so is there any chance to solve my issue without money?

And is there any plan to introduce OPEN NETWORK into DTH service also, so I can also watch my TV into my bedroom, instead of watchman's cabin at parking floor?

Chullu bhar pani aata hoga na ghar me???

Hi, I applied for my number portability in airtel. I gave 300 rs deposit for this process. the guy was from mobile solutions, Ahmedabad store. His number is [protected]. Now for some reason my number did not get ported and the guy is not give me my money back. I received message from airel on 4/07/2016 that we have received your request for porting your number. and on 20/07/2016 i received message from airtel that your request for mnp has been processed. Documents have been validated and is being forwarded to idea cellular" .
But than for some technical issues my number was not ported and than no response from the store or from airtel. Went to airtel store they say on system its not showing.

I had requested address transfer for my airtel fixed line number on 3rd october 2016.

The address transfer is intra-city in bangalore. I was told that address transfer will take maximum 7 days

The airtel fixed line number is [protected]
Reference number for address transfer request is 73756578

Old address:
7th main malleshpalya

New address:
11th cross, 10th main malleshpalya.

During my first call (3rd oct) due procedure was explained to me and service ticket was raised and i was happy with the promptness. I was told that feasibility check will be done at new address and if feasible i'll be getting connection transferred in maximum 7 days. But after this entire experience with airtel customer and technical support deteriorated.

I received call in 2 days on 5th oct and i was told that connection is feasible, with 4 mbps speed to which i said okay and asked to go ahead with wiring.

I sent my new address proof in mail to srinivas at hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com ­with phone number +91 [protected]. I was not happy sending the proofs to private email address but since mail to hyperlink "mailto:central. [protected]@in. Airtel.com"central. [protected]@in.­airtel.com bounced i did not have an option.

On 7th oct (After my new address proofs were submitted), i was told that i will be getting connection in 48 working hours.

So accordingly i inquired about the connection after 2 days and i was told that dp is choked and connection is not possible at all and i should be going ahead with other broadband service providers.

This was not a professional behavior, if the connection was not possible i should have been told within couple of days of my raising request so i would have gone with some other broadband service provider without wasting anytime on my behalf. I wrote to airtel appalate team on email id appellate. [protected]@in. Airtel.com regarding same. I received a call back from them and i was told that ticket is being escalated for quick resolution.

After that i have been following up daily with airtel customer care on the number [protected]. During these calls for more than once i was told that the dp choke issue is resolved and i'll be getting connection within 24 hours. But i never received a call from any of the airtels technicians to do last stage of cabling.

Today on 20th oct i received a call and mail from airtel team that dp is still choked and airtel will not be able to provide me connection within any stipulated time. The customer care also suggested me to disconnect the airtel connection and go ahead with any other broadband provider.

I request airtel team to please look into this matter to get this issue resolved.

I had purchased a postpaid connection online on your portal by choosing a airtel number from the displayed list after uploading all the required documents on the portal. I have also paid inr 300 by my card ending 7238. The order details are attached. I received a call from your back-end team on 8th october and they told due to holidays they cannot confirm on the availability of the number which i have selected. So, they told that they will call again on wednesday, 12th oct to confirm the number and then send the sim.

However, they never called. When i called them (Number - [protected]), they told that the number is available and they have blocked it also. I received the sim at my home address the same day evening.

Till today the number has not been activated. When i called the same people (Number - [protected]) to check for the activation they are telling me today that the number which i chose is not available for postpaid and can be given only for prepaid.

Now the question is -

-what was that online process for? Online process are supposed to simplify things and not other otherwise.

-why did your portal show that number when it cannot be given to postpaid customers.

-why did you allowed me to pay inr 300 online by credit card.

-why did not your back-end team confirm the availability of the number before sending the sim.

-is it customer's responsibility to run behind you guys for a week to get a sim activated.

The number which i selected is - [protected] (With 599 myplan)

Signals are not coming for 4g & 3g.in my home there are 3-4 users of airtel services but we all are facing network issues with 4g/3g. i recently ported ([protected]) to airtel delhi ncr but if this problem of 4g/3g network persists then i have to again port to some other provider.

Even my postpaid airtel 4g dongle is not receiving 4g/3g signals.

I can provide you other numbers as well so that they can also receive good 4g signals.

Home address: house no 891 sector 7c faridabad opposite to kl mehta school.

Hope to see early resolution of my concerns.

Ashok bairwa
[protected]